Results 1 to 8 of 8

Thread: [SOLVED] truevector internet monitor driver incompatibility --> ZA Removal tool

  1. #1
    Rugtert Guest

    Default [SOLVED] truevector internet monitor driver incompatibility --> ZA Removal tool

    Hello,

    I have a user who keeps getting the Truevector Internet Monitor driver incompatibility message. The thing is, ZoneAlarm is nowhere to be found on his computer. He says he had never installed ZoneAlarm and we do not use it in our company. The driver does not show up in computer management (not in the hidden devices either). None of the services ZoneAlarm uses can be found in the services window. And there is no installation directory to be found on his hard disk (so no vsmon file).

    The user would like to be rid of this error message. I was hoping the ZoneAlarm community could help us out.

    Thanks in advance,

    Rutger Klomp

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    He could try to run this dedicated removal tool:
    http://download.zonealarm.com/bin/fr...load/clean.exe

    The above should get rid of any major ZA related files.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Rugtert Guest

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    Thank you, I will try this when he is back in the office. This could take a while though as he is not in the office that often.

    Rutger

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    But the fact is that if the user is getting the message because someone at some point installed a Check Point product on the PC. Its NEVER auto installs it self thats just impossible and we don't do anything like that.

    If the user has Check Point Endpoint security products on the PC he may be mistaken the error from those products too.

    We cant help with those products thought.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Rugtert Guest

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    Thank you or your reply.

    I will have to find out wich other Check Point products use the Truevector Internet Monitor drivers.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    The support site for enteprise checkpoint products is:
    https://supportcenter.checkpoint.com/

    Here we only deal with home based ZA products.

    Sorry,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Rugtert Guest

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    Quick update,

    The removal tool did the job. Thanks for your help guys.

    Rutger

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: truevector internet monitor driver incompatibility without zonealarm installed.

    Thank you very much for taking the time to report back.
    Glad to hear the issue is resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Blank screen in Control Center - > ZA removal tool
    By stencil in forum ZoneAlarm Free Firewall
    Replies: 9
    Last Post: September 2nd, 2010, 08:29 AM
  2. [Solved] blank page --> used the ZA removal tool
    By Cueball600 in forum ZoneAlarm Installation
    Replies: 1
    Last Post: September 6th, 2009, 04:13 AM
  3. Zonealarm Removal Tool gives me "Internet Access Monitor" error.
    By lalittle in forum ZoneAlarm Installation
    Replies: 2
    Last Post: February 26th, 2009, 05:21 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •