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Thread: Compatibility between ZoneAlarm Extreme Security 10.0.240.000 & DataLock 9.2.075.000

  1. #1
    gn3hiy Guest

    Default Compatibility between ZoneAlarm Extreme Security 10.0.240.000 & DataLock 9.2.075.000

    Encountered upgrading issue to ZoneAlarm Extreme Security 10.0.240.000 with DataLock 9.2.075.000 installed. ZoneAlarm does not run after successfully installed. Upgrading is successfully when DataLock is not installed.

    Chatted with many tech support agents but still no solution.

    Anyone has a solution?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Compatibility between ZoneAlarm Extreme Security 10.0.240.000 & DataLock 9.2.075.

    Sorry all users here, you need to keep contacting ZA official support and report that what they have suggested does not work. This is the only way the issue can be troubleshooted, logged and eventually escalated.

    Please let us know when you have resolved it. It can help other users with your same issues (if any).

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Compatibility between ZoneAlarm Extreme Security 10.0.240.000 & DataLock 9.2.075.

    I would suggest don't attempt to upgrade on top of an older version of ZA.

    Do this:
    Uninstall your current ZA, next download and run the clean up tool.
    http://download.zonealarm.com/bin/fr...load/clean.exe

    Then after the PC reboots, download this version of Extreme version 10.
    http://download.zonealarm.com/bin/fr...240_000_en.exe

    Then run that installer.


    Forum Moderator.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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