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Thread: [SOLVED] Upgrade 2012 = disaster ! --> Re-installed previous version

  1. #1
    lili70 Guest

    Thumbs down [SOLVED] Upgrade 2012 = disaster ! --> Re-installed previous version

    Bad idea to upgrade to 2012 version.

    Installtion didn't work properly:
    ERROR: "Can't create Force Field Driver 1062"
    but finished .... and not working.
    It just didn't launch ZA after restart and when I manually started it it just says "initialization in progress" and I have no Antivirus working.

    Please help.
    This is ...... job.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Upgrade 2012 = disaster ! Please help

    Hi!

    sorry we are all users here, If you have a valid ZA license
    Please click on the Support link in my Signature then click on the LIVE CHAT Link at the top Left side of the SUPPORT page and troubleshoot the issue with Technical Support.

    Note:
    It is normally Helpful when reporting to Tech Support to give full details of your computer setup.
    also is this aDeskTop, Laptop computer or Netbook.
    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.

    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what the steps you took to reproduce the problem.

    The More information you Report the more likely Tech Support will be able to understand the issue and try to help.

    If it is a ZA problem it is essential to report it to ZA Support directly. If No report, then no fix any time soon.
    Also the more reports by users Directly to Support on the same issue more likely the issue will be escalated faster to the development team.

    The best you can do is to keep following with official support to try to troubleshoot and log the issue directly with them (all users here).

    They may need to collect logs, just keep following with them even if what suggested has not resolved the issue. So it can be escalated to development.

    Please post back here if you find a solution. It may help other users...
    Last edited by GeorgeV; April 14th, 2012 at 08:14 AM. Reason: updated
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    lili70 Guest

    Default

    Thanks anyway.

    I uninstalled and cleaned again and installed the old version from my disk, for now.

    L

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: [SOLVED] Upgrade 2012 = disaster ! --> Re-installed previous version

    Thank you for your Feedback..

    Closing this thread since you have resolved your issue..

    you may PM me if you have additional information on this issue..

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