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Thread: Why i can't download either free trials or the free ZA

  1. #1
    koser Guest

    Default Why i can't download either free trials or the free ZA

    Can someone answer me why i can't download nor free trials or the free version of ZA....

  2. #2
    koser Guest

    Default Re: Why i can't download either free trials or the free ZA

    Nobody can answer me about that...

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Why i can't download either free trials or the free ZA

    May be you could guess why nobody answer. You provide little information (if any) about your system, OS, which version of ZA you want to try, any error given while downloading?

    More information you provide more likely other users here will be able to help.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    koser Guest

    Default Re: Why i can't download either free trials or the free ZA

    Quote Originally Posted by fax View Post
    May be you could guess why nobody answer. You provide little information (if any) about your system, OS, which version of ZA you want to try, any error given while downloading?

    More information you provide more likely other users here will be able to help.

    Fax
    Maybe you have right about the informations i give.... But the problem i have is not there, What i mean, exc: i want to download the trial version of ZA internet suite and i can't. I choose free downloads and when i go to peek the selection (Download) next to the version that i want, nothing happens. The only version that i can download is the free version....

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Why i can't download either free trials or the free ZA

    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Whenever posting here-, it is always advisable to list Full details of your Computer:

    It is normally Helpful when posting here to give full details of your computer setup.

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.

    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?

    The More information you post the more likely users here will be able to understand the issue and try to help.

    also is this a DeskTop, Laptop computer or Netbook.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.


    B.) It looks like your Upgrade Download may Have been Corrupted durring the Download or install proccess.

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.x and do a Clean re-install.

    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    (MultiPlatform, installer will install on Both WinXP SP3 and Vista and Windows7)


    ZoneAlarm free Firewall updates

    NOTE: if you have not installed Zone Alarm before, then Skip down to step 5.)

    2.) Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3.) Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory

    4.) Now Uninstall Zone Alarm using Windows Uninstall or on Windows 7 , Control Panel/Uninstal a program option.

    Or (you can Download the ZA Removal Tool: http://download.zonealarm.com/bin/fr...load/clean.exe

    5.) Now Install the new update (clean Install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Why i can't download either free trials or the free ZA

    Quote Originally Posted by koser View Post
    Maybe you have right about the informations i give.... But the problem i have is not there, What i mean, exc: i want to download the trial version of ZA internet suite and i can't. I choose free downloads and when i go to peek the selection (Download) next to the version that i want, nothing happens. The only version that i can download is the free version....
    Probably something wrong with the browser... it works fine:
    Please note that whatever ZA retail file you download it includes the trial that you can select at install.

    From the ZA KB at the support section:
    I want to download the latest version of ZoneAlarm. (Windows 7 compatible)

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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