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Thread: Can't turn Parental Controls off

  1. #1
    bluefire Guest

    Question Can't turn Parental Controls off

    Even when I turn Parental Controls off I am still blocked from several sites I'm trying to get to. I have tried restarting IE, restarting the computer, all to no avail.

    The Parental Controls switch shows as being in the Off position, yet Parental Controls continue to function.

    Any ideas??

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Smile Re: Can't turn Parental Controls off

    Hi!

    sorry we are all users here, If you have a valid ZA license Please contact the ZA technical support at the link in my signature and troubleshoot the issue with them.


    Please post back here if you find a solution. It may help...

    Note:
    It is normally Helpful when posting here to give full details of your computer setup.

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bluefire Guest

    Default Re: Can't turn Parental Controls off

    ZA Extreme 10.0.241.000
    Windows XP Pro SP3 w/all latest updates
    No other security software

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Can't turn Parental Controls off

    What did Tech Support tell you?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    dmfabri Guest

    Default Re: Can't turn Parental Controls off

    I have the same issue!
    Parental Controls have been turned off, cleared cache and restarted computer several times. Yet sites are blocked and resulting ZA instructional page gives incorrect guidance.

    ZoneAlarm version: 10.0.241.000
    vsmon version: 10.0.241.000
    Driver version: 10.0.241.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1055153536
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    CPHOME 2.8.8.21 127-200-F0E219DB995A83966787DA26 883877 Activated

    Windows XP3 32 bit, up to date; firefox 3.6.18;

  6. #6
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Can't turn Parental Controls off

    Sure does not sound like a parental control issue or even ZA issue.

    This is what a block looks like in parental control
    your description does not sound like this.

    parentalcontrolalert.jpg
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    djcarr274 Guest

    Default Re: Can't turn Parental Controls off

    I am having the same problem since updating ZA yesterday. The only way to unblock is to turn ZA off and be unprotected. I am going to reinstall and not include the parental controls module.

    ZoneAlarm Security Suite version: 10.0.243.000
    vsmon version: 10.0.243.000
    Driver version: 10.0.243.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1055468768
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  8. #8
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Can't turn Parental Controls off

    Again, the description of the problem given thus far is not a parental control issue.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    psmithuk Guest

    Default Re: Can't turn Parental Controls off

    Ditto.

    Same problem. Turning off Parental Controls has no effect (on most sites - but strangely it seems ok on gamblibg type sites). The displayed page is "Parental Control Violation, Content Control from Blue Coat" (the settings options for different page dialogues has no effect). Also leaving controls enabled but setting all filters to "allow" rather than "block" has no effect. Only way forward seems to be uninstall the Parental Controls module.

    ZoneAlarm version: 10.0.241.000
    vsmon version: 10.0.241.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1055697920
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.311.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    DataLock version: 7.4 HFA1 (2010-02-05 13:03:59 Build 1578)

    Windows 7, IE9 (all windows updates installed)

  10. #10
    johnteulada Guest

    Unhappy Re: Can't turn Parental Controls off

    I have the same problem. Installed parental control module this morning on the family PC running XP pro SP3 and I can't turn it off when I need to i.e. to check my lottery tickets. How can someone can say it is not a bug in the new version when it is already being discussed like this. I will need to go back to an earlier version as re-installing without parental control is not an option for me....

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