ZoneAlarm Extreme Security 2012

When update is clicked it says failed within a few seconds for both checks.

ZoneAlarm reports that browsing is at risk despite the browser toolbar being enabled and working in Internet Explorer.

No other security programs installed on this pc which might have interferred with ZA functionality.....

The update problem is the most frustrating issue!

I've tried a clean un-install and used the cleanup utility but the problem remains.

Any ideas please?