I've had Zone Alarm Extreme Security for almost two years. I'm up for renewal in two months and doubt that's going to happen. I updated to ZA10, when prompted, and installed it. All my bookmarks disappeared when I opened Firefox.
Fixed that issue then cannot get the Forcefield/Browser security tool bar to show in any higher version of FF than 3.6.3. Even there, it is two tiny symbols over the "File Menu," which disappear. I tried every version possible of Firefox, except 5, because it's not included yet.
Some versions of Firefox won't even open. Went through disabling the add-ons, and eventually got on, but the tool bar was still an issue.
I've even turned off the virtualization, cleared it, and rebooted. (Version ZA 10 gives you no indication that it has actually cleared.) Installed every version of FF that could be installed, and it's just one problem after another.
I deleted ZA10, went back into my ZA account and re-downloaded my old version of ZA. Even with this version, my ZA Spyblocker Toolbar has been showing as a black bar. Do I need to have this showing for it to work?
Details of what version I'm running below:
ZoneAlarm Extreme Security version:9.3.037.000
Anti-virus engine version:220.127.116.11
Anti-virus signature DAT file version:1054979136
ZoneAlarm Browser Security 18.104.22.168
ZoneAlarm ForceField Spyware Scanner 22.214.171.124
ZoneAlarm ForceField Anti-Phishing Database 126.96.36.199
ZoneAlarm ForceField Spyware Sites Database 04.155
Any help would be greatly appreciated -- in very simple, non-technical terms because I don't need another headache! I need to find what combination works before I have to renew or look for another security program. I won't give up Firefox.
I'm sure I'm rambling, but you would be too if you wasted a Friday night on getting nowhere because you downloaded the new ZA update. Thanks.