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Thread: Blank pop-up splash screen keeps appearing ZAP

  1. #11
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    I've already done that. They said they've never heard of the issue and referred me to these forums.

  2. #12
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Sorry, we are all users here, we cannot really help. If you have a valid license you need to come back to technical support and troubleshoot with them the issue. They will need to collect logs and escalate the issue if it is a ZA problem.

    Also note that MBAM retail may conflict with ZA. Turn OFF all active components or install the free version and try again.

    Thanks,
    Fax
    Last edited by fax; August 6th, 2011 at 02:31 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    OK thx fax, i'll try that. the problem is still happening.
    if you hear or read of anyone else with the same issue can you let me know in this thread?
    thanks for your help
    azoose

  4. #14
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Of course, I am sure users will post here if they experience the same problem.

    Normally empty ZA windows are connected to blocked registry entries. Search for "checkpoint" in the registry and ensure the registry entry(ies) has read/write permissions. If logging on a user limited account try to log as adminitrator and check again permissions.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #15
    supah Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    This is a bug: i have the same problem and I've seen other threads.

  6. #16
    critterjoe Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Quote Originally Posted by supah View Post
    This is a bug: i have the same problem and I've seen other threads.
    Which ZA product and version are you using? The most current is 10.0.250.

    If you think it's a bug, you need to Live Chat with Tech Support. The more people who report it to them, the more likely they will come up with something.

    http://support.zonealarm.com
    Available 24 hours/day -- click on the Live Chat box near upper right corner of that page

  7. #17
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,288

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Be sure to report to official support, link to support in my signature.
    More reports more likely this will be escalated to development. If limited to few users this will be unlikely seen as a ZA issue but an issue due to local conditions.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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