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Thread: Blank pop-up splash screen keeps appearing ZAP

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  1. #1
    azoose Guest

    Default Blank pop-up splash screen keeps appearing ZAP

    ZoneAlarm version: 10.0.241.000
    vsmon version: 10.0.241.000
    Driver version: 10.0.217.000
    Win & HP 64 Bit

    I keep getting this pop-up, like a blank splash screen of ZAP. Has anyone else had this, is it a know issue?
    What does it mean?


  2. #2
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    any takers?

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Blank pop-up splash screen keeps appearing ZAP

    1.) It looks like either you have a Bad or Corrupted Install of ZA Pro..
    or Conflict with another Security program that may be Blocking ZAPro ..

    2.) If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install them back (if you really need them) only after you see your ZA is working as it should.

    Double check that you have really removed all other security tools by running this utility http://www.appremover.com/

    Also clean your system and registry with ccleaner.exe http://www.piriform.com/ccleaner/download/slim

    Finally, remember you need to install ZA from an administrator account.

    Last but not least. Re-download the ZAP 10.0.143.000 installer from ZA:

    http://www.zonealarm.com/security/en...e-download.htm
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Done all that, still happens. I think its a bug.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Blank pop-up splash screen keeps appearing ZAP

    Sorry, I don't think it is a Bug, otherwise there would be dozens of users reporting the same Bug..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Please Report this to Tech Support Live Text Chat with details of your Computer configuration and Issue with ZAP 10 so that they can collect logs from your PC so that if this is a problem in the software it can be addressed in a later version.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Thanks for the template. I contacted tech support and they had never heard of it referred me to the forum

    No help here, or there.

    I'll live with it.

    Thanks again!

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