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Thread: Blank pop-up splash screen keeps appearing ZAP

  1. #1
    azoose Guest

    Default Blank pop-up splash screen keeps appearing ZAP

    ZoneAlarm version: 10.0.241.000
    vsmon version: 10.0.241.000
    Driver version: 10.0.217.000
    Win & HP 64 Bit

    I keep getting this pop-up, like a blank splash screen of ZAP. Has anyone else had this, is it a know issue?
    What does it mean?


  2. #2
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    any takers?

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Smile Re: Blank pop-up splash screen keeps appearing ZAP

    1.) It looks like either you have a Bad or Corrupted Install of ZA Pro..
    or Conflict with another Security program that may be Blocking ZAPro ..

    2.) If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install them back (if you really need them) only after you see your ZA is working as it should.

    Double check that you have really removed all other security tools by running this utility http://www.appremover.com/

    Also clean your system and registry with ccleaner.exe http://www.piriform.com/ccleaner/download/slim

    Finally, remember you need to install ZA from an administrator account.

    Last but not least. Re-download the ZAP 10.0.143.000 installer from ZA:

    http://www.zonealarm.com/security/en...e-download.htm
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Done all that, still happens. I think its a bug.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Smile Re: Blank pop-up splash screen keeps appearing ZAP

    Sorry, I don't think it is a Bug, otherwise there would be dozens of users reporting the same Bug..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Please Report this to Tech Support Live Text Chat with details of your Computer configuration and Issue with ZAP 10 so that they can collect logs from your PC so that if this is a problem in the software it can be addressed in a later version.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Thanks for the template. I contacted tech support and they had never heard of it referred me to the forum

    No help here, or there.

    I'll live with it.

    Thanks again!

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Smile Re: Blank pop-up splash screen keeps appearing ZAP

    Your Welcome..

    Thank you for your Feedback...

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    I still think either you have a Bad or Corrupted Download of ZA Pro..
    or Conflict with another Security program that may be Blocking ZAPro ..

    The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 10.x and do a Clean re-install.

    The safest procedure is to :


    1.) Download the Latest installer preferably with IE Browser and (no Download Manager/accelerator like Get-Right, Livewire, Bit-Torrent, uTorrent) and save it to your Hard drive.

    ZoneAlarm Pro firewall updates

    2.) Now Uninstall Zone Alarm using Windows Uninstall or on Windows 7 , Control Panel/Uninstal a program option.

    Or (you can Download the ZA Removal Tool: http://download.zonealarm.com/bin/fr...load/clean.exe

    3.) Now Install the new update (clean Install) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    OK ill try that and let you know.

    Thanks again.

  9. #9
    azoose Guest

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    I tried all you suggested, it's still happening.
    Im running Win 7 64 bit, only other security software im running is Malwarebytes real time protection.
    Where can I upload the logs.
    I amazed this hasn't happened to nyone else.

  10. #10
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: Blank pop-up splash screen keeps appearing ZAP

    Please Click on the Support link in my Signature, then Click on the Live Chat Link.. then Toubleshoot the issue with them..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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