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Thread: ZA cancels scan

  1. #1
    rajeshk Guest

    Default ZA cancels scan

    1. Yesterday ZA detected a couple of virus which it quanrantened.

    2. When I rebooted this morning, I have been unable to do a Full System scan. I get a message 'The Scan was cancelled. No infections were found'. But it only scanned 0 files. I did not cancel the scan.

    3. I have checked the obvious like Scan Target, so all the drives e.g. C,D are ticked for scanning.

    4. I also went directly to my C drive and did a right-click, to do a scan, but that did not work.

    5. In another post it says to do a RESET and hold down CTRL and ****, no hidden Reset option comes up for me.

    6. Tried to contact live chat, but it says it is busy.

    7. I wish ZA, made the the create a boot-CD, so that I can boot up and clean up what ever is causing this problem.

    Win XP SP3
    Product: ZA IS 9.3.037.000
    AV DFAT file 1055307936

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Smile Re: ZA cancels scan

    Can you complete a scan if you boot your PC in SAFE MODE with networking?

    You may still have left overs from a virus infection or malware may have damaged your boot sectors.

    Click here how to proceed: Malware Clean-up Guidance

    follow all the advise in this link..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    rajeshk Guest

    Default Re: ZA cancels scan

    I have done a re-boot and this time it appears to be scanning so far. Fingers crossed it gets to 100%

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