I have used ZoneAlarm every since it started as a freebie and have upgraded with it. I upgraded to ZAES10.
While I like the performance, I am almost clueless as to how to navigate through the application. It is as if I had just bought a new product altogether - not a nice feeling. Is there a user manual to guide us through the new changes - one that shows us comparison between the old and new would really be great - apart from 10 most asked questions that most long-term ZA users would already know.
And where has "Stop all Internet activity" disappeared to in ZAES10. This is one of the most useful tools of ZA from its inception and I cannot seem to find it. Can anyone help point me to this tool?
My 2 cents worth...
Checkpoint really need to be careful. Each year, when my contract is up, I always wonder if I should move on to something new. I stay with ZA because it works ok for me and I am familiar with it. If the change is too drastic without any guide to explain the changes, then effectively, you will start losing customer desire to stay.