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Thread: [SOLVED] ZAISS: Did ZA really sent me this message?

  1. #1
    cgtradmed Guest

    Question [SOLVED] ZAISS: Did ZA really sent me this message?

    Bonjour,

    Excuse my English, because I am a zero in informatics, and it is difficult to speak of it in English.

    Since several days, I have been receiving a message everytime I open my computer.
    It says that I have to download a "FREE 2012 Version is available , etc."

    I am not sure whether it comes from you because :
    1) Why is it written that is "FREE" (in uppercase) while I am a paying client?
    2) Why 2012, as we are in 2011 ?

    If it comes from you, is it only for those who don't pay (free version) ? Is it of lower quality than my paying version and may tamper with it ?
    Every day, I click on "dowload later" in order to shut this annoying popup.
    What must I do ?

    Thanks a lot in advance for your help, hoping you will understand what I mean.
    Best regards
    Catherine

    Is it an hoax, a malware ?

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZAISS: Did ZA really sent me this message?

    Yes, it did.

    1. yes free, you do not have not pay for it.
    2. It is called like that... as most security products do.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    cgtradmed Guest

    Default Re: ZAISS: Did ZA really sent me this message?

    Thank you, dear Fax.

    So, it is a normal update, if I understand well.

    Maybe ZA should not call it a "free" version, because when you are a paying client, it is absolutely normal that updates are free during your annual subscription validity.

    When the popup specifies "free", it makes the message suspicious : you wonder whether it is a malware or if it concerns only the users of the free version of ZA.
    ~~offtopic~~

    Anyway, thank you for your help.
    Have a nice day
    Best regards
    Catherine
    Last edited by fax; July 17th, 2011 at 04:02 AM. Reason: offtopic

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZAISS: Did ZA really sent me this message?

    You're welcome! Please note we are all users here. "Free" its probably clear to you but not to many other users unfortunately.

    Q&A are by design intended to confuse non native speakers, source of 90% of 'manual' spam in here. There is nothing we can do about it.

    Since the issue is resolved I will close this thread. Feel free to open a new thread on any other product related issue you may have. I am sure other users here will be able to help.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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