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    Barbara T Guest

    Post continuous 'quick scan"

    This machine is running Win7, fully updated.
    The list below is copied from help/about

    ZoneAlarm Extreme Security version:
    vsmon version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version: 1056395264
    ZoneAlarm Browser Security: 1.5.311.0

    Since installing this newest version of ZAES, a quick scan icon shows always. The length of the scan is the amount of time the computer has been on. The scan starts soon after boot up and never scans any files as shown below.

    I uninstalled and reinstalled the program thinking something has not completely finished. No change but the 'quick scan' did not start till the day following the last successful installation. I do not know if updates of the virus data is happening. I can stop the scan only by opening the main window and shutting virus scan off, but it starts again with the next boot up.

    Any clues to help me get the scan finished resume normal operation?
    Thanks Barbara T
    Last edited by GeorgeV; July 28th, 2011 at 05:01 AM.

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