I always embark on a ZA upgrade with trepidation given the problems there have been with earlier versions. Today I decided to bite the bullet and install V10. Lots of installation messages about it being unstable, and requests to upload information. Not sure how much worked because in the end my machine locked up totally and I had to re-start on the on/off switch.
Fortunately it rebooted OK and now seems to be working - ish.
Main problems so far noted are:
On install I got a message for vsmon "Please insert \Device\Harddisk\DR5" No idea what this is, but I am concerned some important element of the installation may have failed and be causing other problems.
IE9 now hangs if I have the 'Web Security' option enabled.
However, just to make things worse, when I try and access www.zonealarm.com/support/ I get a single line message "Failed to load session". I get this with three different browsers, although I have not yet tried it on another machine. Perhaps they are inundated with support requests.
If anyone can give me a clue on fixing any of these problems I would appreciate it. In the meantime I am just grateful that my machine is still usable!