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Thread: Problems with V10 and contacting ZA Support

  1. #1
    abannister Guest

    Default Problems with V10 and contacting ZA Support

    I always embark on a ZA upgrade with trepidation given the problems there have been with earlier versions. Today I decided to bite the bullet and install V10. Lots of installation messages about it being unstable, and requests to upload information. Not sure how much worked because in the end my machine locked up totally and I had to re-start on the on/off switch.

    Fortunately it rebooted OK and now seems to be working - ish.

    Main problems so far noted are:
    On install I got a message for vsmon "Please insert \Device\Harddisk\DR5" No idea what this is, but I am concerned some important element of the installation may have failed and be causing other problems.

    IE9 now hangs if I have the 'Web Security' option enabled.

    However, just to make things worse, when I try and access www.zonealarm.com/support/ I get a single line message "Failed to load session". I get this with three different browsers, although I have not yet tried it on another machine. Perhaps they are inundated with support requests.

    If anyone can give me a clue on fixing any of these problems I would appreciate it. In the meantime I am just grateful that my machine is still usable!

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Smile Re: Problems with V10 and contacting ZA Support

    Hi!

    sorry we are all users here, If you have a valid ZA license
    Please contact the ZA technical support at the Live Chat link in my Signature and troubleshoot the issue with them.

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..


    *** NOTICE:

    Whenever posting here- or Contacting ZA Tech Support, it is always advisable to list Full details of your Computer:


    Give the Exact Type and version of Zone Alarm used, Windows Version used ,Service packs installed, other security tools installed.


    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what the steps you took to reproduce the problem.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    If you have a problem clicking the support link in my signature, then try accessing Support and Live Chat from the main Website..

    http://www.zonealarm.com/

    If you still have a problem, then check your Web-browser as it my be blocking access to Support,

    or you may have Malware Blocking Access to ZA support..

    Check This Link for help cleaning Malware

    Sticky: Malware Clean-up Guidance

    Sticky: xyz was not detected. What I should do?
    Last edited by GeorgeV; July 31st, 2011 at 03:56 AM. Reason: update
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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