First thing is we don't have direct email address so, you probably sent an email to an address that does not exist or that is not monitored. We don't publish an email address.
Customer service is open 24x7 via live chat and there has not been any issues with live chat for many months.
Many times its the browser being used or how the browser is configured or a 3rd party program interfering with the live chat or an add-on or plug-in to the browser interfering.
Our live chat work very well and when it does not its an issue with the browser or something on the PC that not allowing the Chat code to operate properly.