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Thread: ZA Subscription

  1. #1
    nhumphry Guest

    Default ZA Subscription

    Hi - my subscription was automatically renewed under the 'Automatic Renewal Program' and I got an email on 5 July to confirm this.

    I'm still getting messages when I start my laptop telling me that my subscription is will expire in 'x' days.

    The email tells me that I can verify that the subscription was renewed by double clicking on the ZA icon on the taskbar. When I do this nothing happens, if I hover the cursor above the icon it says 'Protection is up, UI is installing'. I cannot open 'ZoneAlarm Security' from Windows start/programs either.

    I know the subscription was renewed as it has appeared on my card statement, but not sure what is happening with the actual program - am I protected? why can't I open the ZA control panel? etc. etc.

    Thanks, Nick

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: ZA Subscription

    Hi!

    sorry, all users here. The message from ZA hints to a problem and no, you are not protected.

    I would recommend to contact the official ZA support and troubleshoot the problem directly with them. The link to support is in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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