We are Sorry that your experiencing continued issues with Zone Alarm..
This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..
we are all users here, ZA Staff does not Monitor this User Forum,
With your valid ZA license
Please contact the ZA technical support at the Live Chat link in my Signature and troubleshoot the issue with them.
They may ask you for Error messages in the ZA logs?
and what are the steps you took to reproduce the problem.
Please post back here if you find a solution. It may help other users...