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Thread: Internet Protection Disabled on Reboot

  1. #1
    b2phat Guest

    Angry Internet Protection Disabled on Reboot

    Hi,

    I'm using the Google Chrome browser and Windows XP Second Edition. I just did a clean install of the newest version of ZoneAlarm Security Suite about a week ago.

    I've run into a disturbing bug. When I turn my computer on I check ZoneAlarm and of the 3 tools "Computer" "Internet" and "Identity and Data", the "Internet" option ALWAYS says "Not Protected, your computer is at risk." So I log in, click on "Fix It" and then log out so that no security settings can be changed.

    Well ... not sure what happens, but when I boot up the next time ... same thing. I feel I'm at risk and I'm not sure what is causing these changes. According to ZoneAlarm I have a clean slate, no viruses or spyware.

    How do I fix this and what could be responsible for this?

    ZoneAlarm Security Suite version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1057260000
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Last edited by GeorgeV; August 4th, 2011 at 05:38 PM.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Internet Protection Disabled on Reboot

    Not normal, be sure to properly troubleshoot the issue with the official ZA support. The link is in my signature.

    Let us know if you resolve the issue and how.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    b2phat Guest

    Angry Re: Internet Protection Disabled on Reboot

    Here's the text from my chat with support:

    ~~snips~~

    ZA Support: I am so sorry but, our ZoneAlarm products do not support Chrome and we are not aware of plans to support it.
    Last edited by GeorgeV; August 6th, 2011 at 03:14 AM. Reason: personal info : against forum rules.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Internet Protection Disabled on Reboot

    Thank you for your post with the cause of the problem, sorry some personal information needed to go. I left a summary.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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