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Thread: Crash of ZAX 10.0.246.000

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  1. #1
    beezer Guest

    Cool Crash of ZAX 10.0.246.000

    Hi

    Against my better instincts I downloaded and ran your tune up software. Now my PC core dumps on shut down.

    It would seem that the software has damaged zonelabs and I am hoping a reinstall will fix the problem. Anyone know where I can get a copy? I am running version: -

    ZoneAlarm Extreme Security version: 10.0.246.000
    vsmon version: 10.0.246.000
    Driver version: 10.0.246.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1057389568
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    ---------------------------------------------------------------------------
    When I run WhoCrashed to analyse the mini dump I get this: -

    On Sat 06/08/2011 09:04:32 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\Mini080611-06.dmp
    This was probably caused by the following module: vsdatant.sys (vsdatant+0x3EBC)
    Bugcheck code: 0x1000007F (0xD, 0x0, 0x0, 0x0)
    Error: UNEXPECTED_KERNEL_MODE_TRAP_M
    file path: C:\WINDOWS\system32\vsdatant.sys
    product: ZoneAlarm Firewalling Driver
    company: Check Point Software Technologies LTD
    description: ZoneAlarm Firewalling Driver
    Bug check description: This indicates that a trap was generated by the Intel CPU and the kernel failed to catch this trap.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: vsdatant.sys (ZoneAlarm Firewalling Driver, Check Point Software Technologies LTD).
    Google query: vsdatant.sys Check Point Software Technologies LTD UNEXPECTED_KERNEL_MODE_TRAP_M
    -----------------------------------------------------------------------------

    Any help greatly appreciated...

    Cheers

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Tune core dump....

    Unlikely due to tune-up but if you really need to use something just stick with ccleaner.

    Remove ZA 246 and reinstall the latest version 250 you find here:
    https://support.zonealarm.com/index.php?/Knowledgebase/Article/View/10/0/download-latest-version-of-zonealarm

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    beezer Guest

    Default Re: Crash of ZAX 10.0.246.000

    Cheers.

    I'll give it a try

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Crash of ZAX 10.0.246.000

    Assuming ZA is working fine, those type of kernel level errors normally are linked to other security tools also hooking into OS kernel or malware. Keep it into account in your fixing scenario.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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