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Thread: ZA IS 10.0.250 and Citrix

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    petergoode Guest

    Exclamation ZA IS 10.0.250 and Citrix

    I hope I can provide enough relevant information to make it possible to obtain some thoughts on the following information...

    I am unable to access my hospital's electronic medical record Citrix server post upgrade to ZA IS 10.0.250...when I double click on the relevant icon, ZA asks if I want to save or run the file...when I click save, it does not really save it...when I click run, it confirms the file is safe, but when I click "run", nothing happens.

    The only way I can access the server is via turning off Web Security.

    I am running the program on a Dell Vostro tower, Windows XP Pro, all service packs and updates installed, and here is the clipboard copied info from ZA:

    ZoneAlarm Security Suite version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1057332544
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    I guess I can just either turn on and off the Web Security as needed, but that is a nuisance...I did try unclicking all the options in advanced settings, but it still blocked access.

    Thanks in advance for any suggestions.

    Peter

    P.S. Interestingly, I am able to access that Citrix server running the same Citrix software and ZA IS version on a HP Pavilion notebook running Vista Home Premium 64 bit, without difficulties with the Web Security.
    Last edited by petergoode; August 6th, 2011 at 04:29 PM. Reason: addendum

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