I hope I can provide enough relevant information to make it possible to obtain some thoughts on the following information...
I am unable to access my hospital's electronic medical record Citrix server post upgrade to ZA IS 10.0.250...when I double click on the relevant icon, ZA asks if I want to save or run the file...when I click save, it does not really save it...when I click run, it confirms the file is safe, but when I click "run", nothing happens.
The only way I can access the server is via turning off Web Security.
I am running the program on a Dell Vostro tower, Windows XP Pro, all service packs and updates installed, and here is the clipboard copied info from ZA:
ZoneAlarm Security Suite version: 10.0.250.000
vsmon version: 10.0.250.000
Driver version: 10.0.217.000
Anti-virus engine version: 220.127.116.11
Anti-virus signature DAT file version: 1057332544
ZoneAlarm Browser Security: 1.5.322.0
ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
ZoneAlarm ForceField Anti-Phishing Database: 18.104.22.168
ZoneAlarm ForceField Spyware Sites Database: 04.155
I guess I can just either turn on and off the Web Security as needed, but that is a nuisance...I did try unclicking all the options in advanced settings, but it still blocked access.
Thanks in advance for any suggestions.
P.S. Interestingly, I am able to access that Citrix server running the same Citrix software and ZA IS version on a HP Pavilion notebook running Vista Home Premium 64 bit, without difficulties with the Web Security.