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Thread: [SOLVED] Installing ZA Pro Version 9 - Upgrading from ZA8+AVAST

  1. #1
    scrumdown Guest

    Default [SOLVED] Installing ZA Pro Version 9 - Upgrading from ZA8+AVAST

    Good Evening,

    I have purchased ZA Pro 9 due to my existing Pro version 8.0.400.020 being no longer fully supported.

    I have been informed that others have experienced problems upgrading, and would appreciate advice on the best procedure.
    I also use Avast Free 6.0.1203 on my XP Pro machine.

    Should I first uninstall ZA Pro 8 per Start >> All Programs >> ZoneAlarm >> Uninstall ZoneAlarm Security, or is there a dedicated ZA uninstaller available that would better totally clear all remnants of version 8 before I install version 9 ?
    Or can I simply uninstall per Control Panel >> Add or Remove Programs ?

    Normally, I would first stop ZA from running at startup and then reboot; immediately disconnect from the Internet then uninstall the old version; then install the new version; then tweak the settings prior to reconnecting to the Internet.

    I've tried googling, and having a look here, but many of the posts are old and contradictory.
    So I would be grateful if someone could provide me with the proper sequence of steps before I start.

    With thanks, scrumdown

  2. #2
    Join Date
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    Default Re: Installing ZA Pro Version 9

    Simply add/remove ZA 8

    Other users are reporting conflicts with AVAST and ZA.
    You may need to install AVAST after ZA.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    scrumdown Guest

    Default Re: Installing ZA Pro Version 9

    Thank you Fax for your reply.

    I'll try this later tonight.

    For the possible benefit of others, if I encounter any compatibility issues, I will post back and give details.

    scrumdown

  4. #4
    Join Date
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    Default Re: Installing ZA Pro Version 9

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    scrumdown Guest

    Default Re: Installing ZA Pro Version 9

    Quote Originally Posted by fax View Post

    Simply add/remove ZA 8

    Other users are reporting conflicts with AVAST and ZA.
    You may need to install AVAST after ZA.
    I removed ZA 8 per Add /Remove as you advised, then installed ZA 9 with no problems.

    I have no compatibility problems with the latest version of Avast Free.

    Thanks again, scrumdown

  6. #6
    Join Date
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    Default Re: Installing ZA Pro Version 9

    Excellent! Thank you for taking the time to report back.
    Closing this thread since the issue has been addressed. Do not hesitate to open a new thread for any other ZA product related issue or PM me in case you need to re-open this one.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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