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Thread: ZA Toolbar In IE 8 Cannot Be Uninstalled

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  1. #1
    abradaxis Guest

    Angry ZA Toolbar In IE 8 Cannot Be Uninstalled

    Using XP SP2, I just installed ZA Pro 10.0.250 after renewing my license. The installatioin placed the ZA toolbar into IE 8, even though I never requested it. The toolbar is not in ADD/REMOVE Programs, so I could not remove it. There was also no removal option in the toolbar itself. Tech Support told me to reinstall ZA, which I did, resulting in two toolbars now appearing in IE. I uninstalled ZA, then reinstalled it, resulting in my present circumstances of only 1 (unwanted) ZA toolbar. I tried to disable all Checkpoint add-ins in IE options, but the ZA toolbar will not go away. I searched the forums, and this seems to be a prevalent theme with Firefox, but not with IE. Anyone know of any way to remove this toolbar? All help gratefully accepted with thanks.

  2. #2
    Join Date
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    Default Re: ZA Toolbar In IE 8 Cannot Be Uninstalled

    Have you tried the ZA Removal tool? Search the board for the link..

    And if you started with technical support you should keep going back to them to report about the progress and eventually getting your issue escalated.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    abradaxis Guest

    Angry Re: ZA Toolbar In IE 8 Cannot Be Uninstalled

    Thanks for the reply. I'll locate it and give it a try. I've seen references to it which weren't very complimentary, but I think it was being used in conjunction with FireFox.

    ~~offtopic
    Last edited by fax; August 12th, 2011 at 09:15 AM.

  4. #4
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    Default Re: ZA Toolbar In IE 8 Cannot Be Uninstalled

    Yes, support is only via live chat, you need to keep the cue otherwise you loose it.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    borg Guest

    Default Re: ZA Toolbar In IE 8 Cannot Be Uninstalled

    The same problem, can not get rid of that toolbar. No uninstall in add/remove programs.

  6. #6
    Join Date
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    The 3rd Coast - South Central Texas
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    Default Re: ZA Toolbar In IE 8 Cannot Be Uninstalled

    Quote Originally Posted by borg View Post
    The same problem, can not get rid of that toolbar. No uninstall in add/remove programs.
    Hi!

    Thank you for your feedback,

    sorry we are all users here, Tech Support does not Monitor this User Forum..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..


    *** NOTICE:
    Please contact the ZA technical support at the Live Chat link in my Signature and troubleshoot the issue with them.

    please provide them with any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.


    Please post back here if you find a solution. It may help other users...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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