Results 1 to 6 of 6

Thread: ZoneAlarm Pro 10 slows down Internet access

  1. #1
    dclark61 Guest

    Default ZoneAlarm Pro 10 slows down Internet access

    I recently upgraded my ZoneAlarm Pro to version 10.0.250.0 (latest version as of this date). Since then I've periodically had problems with slow Internet access.

    Various web-based speed test tools will show that my download speed is 1-2 Mbps instead of my usual 8-10 Mbps. If I shutdown ZoneAlarm, my download speed will immediately go back up to normal. Things will be OK for some number of days, and then I'll notice slow Internet performance again.

    Anyone else seeing this? Thanks in advance.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: ZoneAlarm Pro 10 slows down Internet access

    Hi!


    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    Here is a Screen shot of the Slowest Download link from my ISP provider while running ZoneAlarm,
    depending on time of day I have had large files downloaded at twice this speed..



    sorry we are all users here,
    Tech Support staff does not monitor this user Forum
    If you have a valid ZA license
    Please contact the ZA technical support at the Live Chat link in my Signature and troubleshoot the issue with them.

    Please post back here if you find a solution. It may help other users...

    Note:
    It is normally Helpful when posting here or Contacting the Official Tech Support to give full details of your computer setup.

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.

    is this a First time install?
    Stopped working recently?
    any other issues?
    Give any Error messages in the ZA logs?
    and what the steps you took to reproduce the problem.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    also is this a DeskTop, Laptop computer or Netbook.
    Last edited by GeorgeV; August 20th, 2011 at 07:26 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: ZoneAlarm Pro 10 slows down Internet access

    Please read this sticky thread:
    Internet connection speed dropping of by 50%

    There is nothing in ZA that can cause your issue. We normally open the same post each new version with the same conclusions. Sorry.

    Normally this is due to software conflicts, broken or old or conflicting network drivers or hardware card conflicts.

    You can still try to contact support as suggested and see if this can be troubleshooted.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    dclark61 Guest

    Default Re: ZoneAlarm Pro 10 slows down Internet access

    Hello;

    Have patience with a newbie. I've read the other threads and I'm a bit confused as to what to conclude from them.

    When people say the issue may be a network driver problem etc., do they mean a network driver problem that is unrelated to this particular version of ZoneAlarm, or some kind of network driver problem that interacts with this particular version of ZoneAlarm to slow down Internet speed?

    Because this is the sequence of events:

    1) I use ZoneAlarm Pro for several years without a problem. I regularly run online speed tests and never see a significant change in download speed.

    2) I upgrade to ZoneAlarm Pro 10, and within 24 hours, I start seeing periodic, significant decreases in download speed.

    3) When I shutdown ZoneAlarm, download speed immediately increases to normal levels.

    For what it's worth, this is on Windows XP Home, SP3.

    Thanks in advance.

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: ZoneAlarm Pro 10 slows down Internet access

    Quote Originally Posted by dclark61 View Post
    Hello;

    Have patience with a newbie. I've read the other threads and I'm a bit confused as to what to conclude from them.

    For what it's worth, this is on Windows XP Home, SP3.

    Thanks in advance.
    Here is a Reprint from my Previous Message, just in case you forgot the instructions that I provided to you..

    sorry we are all users here,

    Tech Support staff does not monitor this user Forum

    If you have a valid ZA license
    Please contact the ZA technical support at the Live Chat link in my Signature and troubleshoot the issue with them.

    NOTE: when you click on the Support link, a new page will display,
    Click on the LIVE CHAT Icon on the upper right side..


    Please post back here if you find a solution. It may help other users...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6

    Default Re: ZoneAlarm Pro 10 slows down Internet access

    What speed processor and how much RAM do you have? Your available system resources would have an effect on the speed of the internet when you are browsing as your computer has to process the info as it receives the data. You can right click on My Computer then select Properties to obtain the processor speed and RAM amount.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Configuring ZoneAlarm Pro for internet access
    By catcherr in forum ZoneAlarm Configuration
    Replies: 1
    Last Post: April 25th, 2010, 07:51 AM
  2. ZoneAlarm Pro - Not Allowing Internet Access while open
    By twoeleven in forum Access Issues
    Replies: 1
    Last Post: March 23rd, 2009, 07:50 PM
  3. ZA Pro 7 Slows Internet Connection
    By fazzk in forum General - Questions that don't fit any other category
    Replies: 1
    Last Post: January 25th, 2007, 10:55 AM
  4. Can't Access PC Running ZoneAlarm Pro Internet Security
    By chuckbell in forum Access Issues
    Replies: 1
    Last Post: March 5th, 2006, 02:52 AM
  5. Loss of internet access with Zonealarm pro 6.1
    By sidkorn in forum Access Issues
    Replies: 3
    Last Post: January 14th, 2006, 09:54 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •