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Thread: Parental Control Will Not Disable!

  1. #1
    bushmasterguy Guest

    Default Parental Control Will Not Disable!

    Since upgrading to the latest version of Zone Alarm (10.0246) I can't access any websites due to the Parental Controls Settings. When I turn it off I still can't access any websites. I looks like others are having the same problem. What is the solution?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Default Re: Parental Control Will Not Disable!

    Hi;

    I Suggest that you contact ZoneAlarm technical Support live chat.

    click the link in my signature, then click on the Live Chat link on the upper right side of Support page..
    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.


    Please post back here if you find a solution. It may help other users...
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bushmasterguy Guest

    Default Re: Parental Control Will Not Disable!

    I have tried that on 2 separate PC's and I get a blank screen with this message

    "Failed to load session"

    I am in a very frustrating loop and I can't get support.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,467

    Default Re: Parental Control Will Not Disable!

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction.. Tech Support Staff do not monitor this Forum..

    1.) If you have a problem clicking the support link in my signature, then try accessing Support and Live Chat from the main Website..

    http://www.zonealarm.com/

    2.) If you still have a problem, then check your Web-browser as it may be blocking access to Support, is your Browser Blocking Cookies from Zone Web site?

    3.) Also, some 3rd party Anti-Spyware programs create a Black list of sites to block, or may have written to your Windows "Host" file and added The Zone Alarm URL to the Block list..?

    4.) You may have a bad install (this may fix your Parental Control problem) ...
    try to to remove ZA 10. Run this clean tool <== Click Here
    and then download and install a fresh copy of the latest ZA version 10.0.250.000. <== Click Here

    5.) or since we don't know anything about your computer or Surfing habits, you may have clicked on someting and over ridden ZA Protection and infected your computer with Malware that's Blocking Access to ZA support..

    Check These two Links for help cleaning Malware

    Sticky: Malware Clean-up Guidance

    Sticky: xyz was not detected. What I should do?
    Last edited by GeorgeV; August 28th, 2011 at 02:26 PM. Reason: updated
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Parental Control Will Not Disable!

    Hello,

    Uninstall the Parental Controls module.

    Only reason its blocking is either a bad install or you set the setting in PC too high and you blocked yourself.

    Easy fix is to uninstall it.

    Goto Control Panel and the the Application removal and remove parental controls.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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