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Thread: Not able to scan (grey)

  1. #1
    finkman Guest

    Default Not able to scan (grey)

    I updated to ZA Extrem 10.0.246 but I am not able to scan. The Scan function appears grey so I am not able to click on it. If anyone knows the answer Please advise. Thanks.

  2. #2
    Join Date
    Jun 2006
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    The 3rd Coast - South Central Texas
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    Default Re: Not able to scan (grey)

    Quote Originally Posted by finkman View Post
    I updated to ZA Extrem 10.0.246 but I am not able to scan. The Scan function appears grey so I am not able to click on it. If anyone knows the answer Please advise. Thanks.
    Hi;

    1.) it looks like you may have a Corrupted or Bad install of ZA Extreme 10.0.246..

    You Probably have a bad install... try to to remove the corrupted ZA 10.0.246
    download and Run this clean tool <== Click Here

    and then download and install a fresh copy of the latest ZA version 10.0.250.000. <== Click Here

    If you still have a problem be sure to report the problem to the official ZA support Live Chat link at the Support link in my signature (Free of Charge to User with a Valid ZA License key).

    Click on Support, then Click on LIVE CHAT on the upper Right side of Support page..

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.


    The More information you give Tech Support the more likely they will be able to understand the issue and try to help.

    also tell them if this is a DeskTop, Laptop computer or Netbook.

    Thanks,
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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