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Thread: zonealarm free start up

  1. #1
    mikealte Guest

    Default zonealarm free start up

    Running win xp pro sp3 and all updates.

    Using ZA free 9.2.106.

    Sometimes on boot up ZA doesn't start correctly. Usually a few minutes after boot up hovering the cursor over the ZA icon in system tray shows "zonealarm" and right clicking this icon shows a menu.

    When ZA doesn't start correctly, hovering the cursor over the ZA icon in the system tray shows "protection is up, ui is initializing". Right clicking this icon doesn't show the menu. I have seen this even an hour or more after boot up.

    Any ideas?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: zonealarm free start up

    Quote Originally Posted by mikealte View Post
    Running win xp pro sp3 and all updates.

    Using ZA free 9.2.106.

    Sometimes on boot up ZA doesn't start correctly. Usually a few minutes after boot up hovering the cursor over the ZA icon in system tray shows "zonealarm" and right clicking this icon shows a menu.

    When ZA doesn't start correctly, hovering the cursor over the ZA icon in the system tray shows "protection is up, ui is initializing". Right clicking this icon doesn't show the menu. I have seen this even an hour or more after boot up.

    Any ideas?
    Welcome to the Zone Alarm User Forum..

    Generally this Error message "protection is up, ui is initializing". occurs
    when 1.) you have a Bad or Corrupted install of ZA Free or 2.) when you have another Firewall Active and Blocking Zone Alarm or 3) other Security programs or Malware Blocking Zone Alarm from initializing..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    It is normally Helpful when posting here to give full details of your computer setup.

    Give the Exact Type and version of Zone Alarm used, Windows Version used, other security tools installed.

    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    also is this a DeskTop, Laptop computer or Netbook.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.




    Click Here ==> http://forum.zonealarm.com/showthread.php?t=76915
    Last edited by GeorgeV; October 13th, 2011 at 05:32 PM.

  3. #3
    mikealte Guest

    Default Re: zonealarm free start up

    zonealarm version 9.2.106.000
    truevector security engine version 9.2.106.000
    driver version 6.2.035.000
    downloaded 05/01/2011
    previously had zonealarm version 9.2.102.000 (downloaded 1/10/2011) installed - removed it and installed new

    sometimes when ZA doesn't start correctly, I need to reboot once, twice or 3 or more times to get it to start properly.

    As a troubleshooting aid, I downloaded Za again. Then used a checksum program to calculate the checksum for each download, then performed a comparison - no difference. the odds of downloading the same file at different times with the same error should be rather low.

    avg free 10.0.1391
    virus db 1520/3815 current and previous - configured to automatically update on a daily basis

    windows firewall is off.

    system information can be downloaded from;
    ~~snip~~
    Last edited by GeorgeV; August 31st, 2011 at 12:00 PM. Reason: live Links to Product site not aload by ZA posted forum rules

  4. #4
    mikealte Guest

    Default Re: zonealarm free start up

    Some additional information:

    The link previously provided is not right - please use these links

    ~~snip~~

    for the system information file and
    When ZA doesn't start correctly, the following pop-up appears during shut down

    ~~snip~~

    Not sure this is helpful, but when ZA doesn't start correctly Skype won't start either.

    I see no entries in the log files indicating an error - only listing applications allowed or blocked.

    Any help to resolve this would be appreciated.
    Last edited by GeorgeV; August 31st, 2011 at 11:57 AM. Reason: Live Links to Gaming Download site Violate Forum Rules

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