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Thread: Windows Firewall On?

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  1. #1
    zonealarmalexs Guest

    Default Windows Firewall On?

    Hi

    On two PC's I'm running Windows 7 64 bit and ZA 10.0.250.000 Extreme.

    Both have the setting "Disable Windows Firewall" ticked within ZA, yet for both PC's the Windows Firewall is running in services snap-in.

    Is this a ZoneAlarm bug? I guess I need to set the Windows Firewall Service to Manual rather than automatic.... would you not agree?

    Thanks

    Alex

    p.s.

    I notice something similar with having browser virtualization, web security and anti-spam turned off , and yet ZoneAlarm Forcefield IswSvc Windows Service is still running?
    Also when I deselect ZoneAlarm toolbar upon installation it still insists on installing it.
    (NB in all cases reboots happened).

    Cheers...
    Last edited by zonealarmalexs; September 11th, 2011 at 02:07 PM.

  2. #2
    Join Date
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    17,290

    Default Re: Windows Firewall On?

    Hi!

    what you describe is per design except for the toolbar. I would recommend you contact ZA technical support and troubleshoot the latter issue.

    Unless you have already tried I would advise to remove ZA and then run the ZA removal tool (clean.exe). This may or may not fix the toolbar issue (i.e. the toolbar running even if not installed).

    The link to support is in my signature. Look for the live chat link at the ZA support page.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zonealarmalexs Guest

    Default Re: Windows Firewall On?

    Hi

    Many thanks for the quick response!

    a) I've deselected ZoneAlarm toolbar on multiple-clean installs, on different PC's, and it keeps installing so I assume it's an ongoing issue bug that should be listed in your known bug list. It's not a big issue as I can happily get rid of it later.

    b) Are you really suggesting that Windows 7 Firewall should be on with ZoneAlarm firewall?
    i.e. If you tell ZoneAlarm to disable Windows firewall, that Windows firewall should be on by design? That's not making much sense to me , and surely running two firewalls will conflict with each other... or at least drain your resources?

    c) As far as forcefield Window service is concerned, I suspect that's a product limitation right now, i.e. the service must run all the times even if you have forcefield disabled (others have reported it on these very forums I see). I assume you are unable to stop this service yourself? (I am unable to, nor are others it seems).

  4. #4
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    Default Re: Windows Firewall On?

    a) this was fixed in latest build, its not normal you still experiencing it.

    b) the service is ON, the firewall is OFF

    c) haven't checked the full variations (of ON/OFF) but as already mentioned, its by design.
    Last edited by fax; September 12th, 2011 at 07:16 AM.

    Click here for ZA Support
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    Closed Sundays and Holidays

  5. #5
    zonealarmalexs Guest

    Default Re: Windows Firewall On?

    Thanks.

    So (a) has been tested on Windows 7 64 bit platforms? Hope this has been tested with upgrade scenarios as well..
    Like I say install after install this happens.

    Cheers and thanks...
    Last edited by zonealarmalexs; September 12th, 2011 at 07:36 AM.

  6. #6
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    Default Re: Windows Firewall On?

    Quote Originally Posted by zonealarmalexs View Post
    Thanks.

    So (a) has been tested on Windows 7 64 bit platforms? Hope this has been tested with upgrade scenarios as well..
    Like I say install after install this happens.

    Cheers and thanks...
    Yes it has been tested on both 32bit and 64bit..

    ZA Extreme 10.0.250 works fine except for the Tool-bar on my Windows 7 64 bit computer..



    As Guru Fax has already advised, Please continue Followup with the official ZA Tech Support..

    Please click on the Support link in my Signature then click on the LIVE CHAT Link at the top Right side of the SUPPORT page and troubleshoot the issue with Technical Support, they may ask you to submit your ZA log files.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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