Page 1 of 2 12 LastLast
Results 1 to 10 of 17

Thread: Anti-Virus-Spyware update: Error

  1. #1
    Downeast549 Guest

    Default Anti-Virus-Spyware update: Error

    I have "Auto Renewal" yet the software continued to count down at 30 days - I could no longer update software yet the software showed protection valid for 370 days. Contacted Customer service - cancelled old License key and purchased new one. Registered online - still get same failure. Upgraded to version 10.0.250.000 - also deleted version and installed new - no change. This happened once before and the fix I received was to change or delete an item in the Computer Registry - can't find the email, writing for your help.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: Anti-Virus-Spyware update: Error

    Its best you keep coming back ZA support (this time technical support) and ask for help on the issue they will guide you through the steps to fully remove ZA (if needed) and reinstall.

    The link to ZA support is in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Downeast549 Guest

    Default Re: Anti-Virus-Spyware update: Error

    Quote Originally Posted by Downeast549 View Post
    I have "Auto Renewal" yet the software continued to count down at 30 days - I could no longer update software yet the software showed protection valid for 370 days. Contacted Customer service - cancelled old License key and purchased new one. Registered online - still get same failure. Upgraded to version 10.0.250.000 - also deleted version and installed new - no change. This happened once before and the fix I received was to change or delete an item in the Computer Registry - can't find the email, writing for your help.
    Found the email - it went back version 90.083.000 - try that fix - no change - I have written Tech Support. Thank you

  4. #4
    ajbicza Guest

    Unhappy Re: Anti-Virus-Spyware update: Error

    For info: My anti-virus hasn't updated since the 5th September - contacted support and they said that it is a known issue at their end. They gave me a link to a new version not released yet, but if that doesn't work may have to go back to version 9.

    Windows XP
    ZoneAlarm Extreme Security version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1059432288
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: Anti-Virus-Spyware update: Error

    Quote Originally Posted by ajbicza View Post
    For info: My anti-virus hasn't updated since the 5th September - contacted support and they said that it is a known issue at their end. They gave me a link to a new version not released yet, but if that doesn't work may have to go back to version 9.

    Windows XP
    ZoneAlarm Extreme Security version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1059432288
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Hi;

    My AV Definitions Update regularly multiple times per day..

    ZoneAlarm Extreme Security version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1059943104
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: Anti-Virus-Spyware update: Error

    The same here :

    ZoneAlarm Extreme Security version: 10.0.250.000
    Anti-virus signature DAT file version: 1059960160
    ZoneAlarm Browser Security: 1.5.322.0
    ......

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Downeast549 Guest

    Default Re: Anti-Virus-Spyware update: Error

    Thank you all for replies - found something today that might be of interest to all - went to the Public Library in Ellsworth and signed onto their WIFI (54 mbs) speed - if it were not for the 40 minute drive I would go there instead of my dial-up, but ZA downloads worked. Would anyone believe that version 10.0.250.000 updated the first time I tried it manually. I set the schedule updates for every 30 minutes and never once had a failure in 2.5 hrs - that is 5 auto downloads - so when I came home to my anemic dial-up of 31.2kbs - it failed time and again. Went back to Version 10.0.246.000 which downloaded slowly but worked.

    Downeast549

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: Anti-Virus-Spyware update: Error

    Ah, you are on dial-up and a very slow dialup... you should report it to ZA technical support so that they can look into it. Explain that on fast lines works fine and that the issue is on a dialup.

    The link to ZA support site is in my signature. Look for the live chat icon.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    ajbicza Guest

    Default Re: Anti-Virus-Spyware update: Error

    It is obviously not happening to all - in fact my Windows 7 laptop updates OK - it is my Windows XP desktop which is not updating (on the same internet connection).

    I wonder whether I can copy the update file from one to the other - rather than uninstalling and installing an older version on one PC until it is fixed in the next update (hopefully!)

    Thanks.

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,283

    Default Re: Anti-Virus-Spyware update: Error

    Quote Originally Posted by ajbicza View Post
    It is obviously not happening to all - in fact my Windows 7 laptop updates OK - it is my Windows XP desktop which is not updating (on the same internet connection).

    I wonder whether I can copy the update file from one to the other - rather than uninstalling and installing an older version on one PC until it is fixed in the next update (hopefully!)

    Thanks.
    Sorry, your issue is different from the OP. Please open a new thread or, even better, keep getting back to ZA support where you start from, not here, to report about your findings.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Anti-virus/anti-spyware update error
    By jasnet in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 5
    Last Post: November 22nd, 2011, 11:15 PM
  2. "Anti-virus/anti-spyware: Error: download error"
    By parkerdave in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 3
    Last Post: September 21st, 2010, 12:01 AM
  3. Anti-virus/spyware update error in ZAX
    By finkman in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 7
    Last Post: October 5th, 2009, 12:53 PM
  4. Anti-virus and anti-spyware error when updating
    By shari in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 3
    Last Post: February 15th, 2009, 08:03 AM
  5. Re: Error when updating ZA Anti-Virus and ZA Anti-Spyware - Possible Solution
    By SlyFox in forum ZoneAlarm Anti-virus & Anti-spyware
    Replies: 1
    Last Post: November 8th, 2007, 08:20 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •