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Thread: ZA blocking connection to minecraft.net

  1. #1
    phoenixfury Guest

    Default ZA blocking connection to minecraft.net

    Hey,
    I have ZA SS and I've noticed that it is preventing my minecraft.exe to connect to minecraft.net. I have trusted minecraft.exe as well as javaw.exe and allow them to 'use other programs to connect to the internet' and set an exception for TCP/UDP port 25565 but it's still blocking me. Anyone got any suggestions on how to fix this other than ditching ZA?

    Thanks,
    Phoenix

  2. #2
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    Default Re: ZA blocking connection to minecraft.net

    Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here.

    Depending on the version used we could suggest different reset intructions.

    Also paste it here the java version used. You may want to fully reinstall the latest java before proceeding further.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
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    Default Re: ZA blocking connection to minecraft.net

    Copy/paste from a PM. Sorry, I cannot deal with issues by PM.

    Quote Originally Posted by acra
    Hi, I've only just registered and cannot yet post, but I am having the Minecraft issues too - I've checked to see that the problem is ZA, by disabling and using the Windows built-in job instead, which allows the connection.

    I am using Windows 7 Home Premium, Service Pack 1.
    My Java is updated to version 7, but I previously had the same problems when using Java version 6 update 27.

    A copy of my 'about' file is here:
    ZoneAlarm Security Suite version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1060257312
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    When I go into the 'Computer' tab of the main monitor, and view the 'Access Attempts Blocked' section, I get a number of hits of outbound traffic from my IP to three or four external IPs which I assume are the Minecraft.net ones, but I don't really want to allow them through without being sure!

    As with the other guy who has these problems, I have allowed the relevant Java executables and Minecraft executables into the trusted settings, giving them full permissions with no luck.
    Any advice would be great - can't see me wanting to disable the ZA firewall for the Windows one every time I want to play the game!

    Thanks,
    acra

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
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    Default Re: ZA blocking connection to minecraft.net

    Check that your network is set as TRUSTED in the ZA firewall zone. This should allow your IP not to be blocked. Also check your DHCP is present, correct and given TRUSTED permissions.

    If still fails then time to report the issue to ZA technical support to ensure your issue is troubleshooted, logged and eventually escalated to development team.

    Let us know the results after troubleshooting with support. It may help other user with the same problem.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
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    Default Re: ZA blocking connection to minecraft.net

    Quote Originally Posted by fax View Post
    Copy/paste from a PM. Sorry, I cannot deal with issues by PM.
    I just ran the Java version verifier..

    Verified Java Version

    Congratulations!

    You have the recommended Java installed (Version 6 Update 27).


    The new User that "PM" Guru Fax is running a BETA TEST Ver. 7 of Java, which may be part of the problem..
    that user needs to be reporting back to ORACLE Java web-site..


    Why is Java SE 7 not yet available on java.com?

    The new release of Java is first made available to the developers to ensure no major problems are found before we make it available on the java.com website for end users to download the latest version.
    Last edited by GeorgeV; September 18th, 2011 at 05:22 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
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    Default Re: ZA blocking connection to minecraft.net

    Quote Originally Posted by acra
    Hi, thanks for taking up my issue on the forum post - unfortunately I've still not had my account verified so I have to reply via PM still for now.
    I have had a look through my settings, and my network and DCHP are set up correctly and are in the trusted setting.
    If there was a known port setting for Minecraft, I suppose I could put this into the advanced settings for the application, but I'm not entirely sure how to find out which port Minecraft is calling for - any ideas on this?
    Further to that, I will check with the ZA support guys to see what they can do, but thanks for your speedy response!
    acra
    Before contacting ZA support I would reset the ZA settings to their defaults. Just to be sure there is not an incorrect setup somewhere.

    Go to tools --> preferences --> Reset to Defaults

    You may want to backup your settings and restore them afterwards in case the reset will not help.

    Finally also check with Minecraft support if there is any specific port to open or if they know a workaround to have it work with ZA.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    phoenixfury Guest

    Default Re: ZA blocking connection to minecraft.net

    ZoneAlarm Security Suite version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1060342048
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    I'm running Java 7 as 6, 27 made Minecraft lag spike terribly. That said, perhaps it could be something to do with Java 7 beta and ZA. Also I allowed port 25565 in minecraft.exe as well as javaw.exe (which minecraft uses) however that didn't help.

  8. #8
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    Default Re: ZA blocking connection to minecraft.net

    Please follow up directly with official support, it looks like a problem in ZA or a particular conflict with that site.

    This is the only way to ensure ZA staff is made aware of the issue and eventually to let them escalate the issue to development team. No report, no fix.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    phoenixfury Guest

    Default Re: ZA blocking connection to minecraft.net

    Alrighty I'll contact support, thank you.

  10. #10
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    Default Re: ZA blocking connection to minecraft.net

    You're welcome!
    More users will report issues on that site, more likely support will look into the issue before than later.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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