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Thread: ZAISS Online Backup Not Recognizing Install

  1. #1
    srschacher Guest

    Default ZAISS Online Backup Not Recognizing Install

    I upgraded Zone Alarm Internet Security Suite to 10.0.250. Afterwards, I signed up for the free Online Backup feature for the 2Gb of backup storage.

    Now, ZAISS still says that "2 Gb of storage space is available but not activated."

    When the scheduled run completes, the log says "Scheduled Backup - Failed." The details say "Unable to perform the Backup operation, Reason : There are no items found in the Backup set. Please check the contents of the Backup set."

    When I click Settings and launch the backup application and then click Backup Now, the backup runs with no problems.

    What is wrong with the link between ZAISS and the backup application that it won't recognize my backup set when it launches as scheduled, but will run when I launch it manually? Is there an account name conflict somewhere between my license for ZAISS and the ID from iDrive?

    Steve S

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZAISS Online Backup Not Recognizing Install

    Sorry first time I hear about this (never used the backup feature in ZA), probably best to check if the official ZA technical support is aware of any workaround to fix the problem.

    The link to support is in my signature. Look for the LIVE CHAT link in the main page.

    Please let us know if and how you have resolved it. It may help other users with the same problem.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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