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Thread: [SOLVED] Anti-Virus/Anti-spyware update ERROR in XP --> Install latest ZA int. build

  1. #1
    lassekarlsson Guest

    Angry [SOLVED] Anti-Virus/Anti-spyware update ERROR in XP --> Install latest ZA int. build

    After installing the latest MS updates Zonealarm update is broken in XP (2 machines) but not in W7 Home Premium (1 machine)
    Is this only me or does anyone else have the same problem.
    Is there fix for this?

    Lasse

  2. #2
    Join Date
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    Default Re: Anti-Virus/Anti-spyware update ERROR in XP after MS update

    Hi!

    no, there are no issues with MS updated and ZA specifically, this forum would be flooded by messages otherwise. It could be a coincidence or the reboot/operations may have corrupted ZA settings.

    You may want to try a reset of the ZA databases and/or a full removal and reinstall. Since you do not specify the exact version of ZA used I cannot be more specific.

    Sorry,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ajbicza Guest

    Default Re: Anti-Virus/Anti-spyware update ERROR in XP after MS update

    I have the same problem on XP (Windows 7 OK) - but it occured before the Microsoft updates so I agree that I don't think it is related. ZA help stated to me that it was a known problem at their end and advised me to uninstall and reinstall a newer test version - but this didn't work either so sent them the debug log to help.

  4. #4
    lassekarlsson Guest

    Smile Re: Anti-Virus/Anti-spyware update ERROR in XP after MS update

    I downloaded the latest ZASS version 100_250_000_en and did a "Clean" Install.
    That did not solve the problem.

    Contacted Tech Support in Chat and recieved a link to a newer version 101_035
    which I downloaded and did another "Clean" install.

    Heureka!
    Problem solved update works again

    Lasse
    Last edited by GeorgeV; September 20th, 2011 at 02:19 AM. Reason: typo

  5. #5
    Join Date
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    Default Re: Anti-Virus/Anti-spyware update ERROR in XP after MS update

    Excellent! Finally some good news... I will revise the thread title and close it. Please do not hesitate to PM in case you need to re-open it to post more information.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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