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Thread: [SOLVED] PC freezes - ZA Suite10.0.246 --> updated to latest version

  1. #1
    RobAllen Guest

    Default [SOLVED] PC freezes - ZA Suite10.0.246 --> updated to latest version

    Hi,
    I am a user of ZA Internet Security Suite and I have a problem. Every so often my PC freezes (about once a day, sometimes more often, sometimes not at all). The problem typically starts as a program becoming unresponsive, but will quickly spread to all other programs and then Windows itself. Even the mouse pointer will freeze, Ctrt-Alt_Dlt will not work and finally any music playing will gradually die away as if a buffer is emptying. The only way out is to switch the computer off and on again, after which the machine will usually continue working for the rest of the day. I have not been able to find any pattern to it.
    Now this problem "seems" to have started occuring since I received the ZA 10 upgrade, although I cannot say for sure.
    I have used the windows Driver Verifier Manager, but this just causes Windows to blue-screen during bootup. I have used Windbg on the minidump and it is saying there is an issue with vsdatant.sys.
    I have attached the analysis below.
    Is it possible that the vsdatant issue could be causing my PC to freeze up?
    If not, should I be looking to resolve the vsdatant issue anyway and if so, how would I go about it?
    Thanks,
    Rob Allen

    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught. This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 00000000000000f6, Referencing user handle as KernelMode.
    Arg2: 000000000000016c, Handle value being referenced.
    Arg3: fffff98028334b30, Address of the current process.
    Arg4: fffff80002fb0375, Address inside the driver that is performing the incorrect reference.
    Debugging Details:
    ------------------

    BUGCHECK_STR: 0xc4_f6
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME: explorer.exe
    CURRENT_IRQL: 0
    LAST_CONTROL_TRANSFER: from fffff8000315f3dc to fffff80002cd5c40
    STACK_TEXT:
    fffff880`04749e68 fffff800`0315f3dc : 00000000`000000c4 00000000`000000f6 00000000`0000016c fffff980`28334b30 : nt!KeBugCheckEx
    fffff880`04749e70 fffff800`03174ae4 : 00000000`0000016c fffff980`28334b30 00000000`00000000 fffff980`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
    fffff880`04749eb0 fffff800`02f2d210 : fffff880`00000080 fffff880`0474a140 fffff980`0b942c00 00000000`00000000 : nt!VfCheckUserHandle+0x1b4
    fffff880`04749f90 fffff800`02fb0375 : fffff880`00000000 fffff880`00000080 fffff980`00636f30 fffff800`00000100 : nt! ?? ::NNGAKEGL::`string'+0x212ce
    fffff880`0474a060 fffff880`010af4de : 00000000`00000000 fffff980`0b942cc0 00000000`00000000 00000000`00000080 : nt!ObReferenceObjectByHandle+0x25
    fffff880`0474a0b0 fffff880`010beabd : fffff980`0aaaaca0 fffff880`0474a358 fffff880`0474a358 00000000`00000000 : fltmgr!FltCreateFileEx2+0x1ce
    fffff880`0474a1c0 fffff880`010c903b : fffff980`0aaaaca0 fffff980`0b942cc0 fffff880`0474a358 00000000`00000080 : fltmgr!FltCreateFile+0x8d
    fffff880`0474a250 fffff880`04b30724 : 00000000`00000001 fffff980`1f0b6d38 00000000`00000002 fffff980`29584fb0 : fltmgr!FltvCreateFile+0xcb
    fffff880`0474a2e0 00000000`00000001 : fffff980`1f0b6d38 00000000`00000002 fffff980`29584fb0 fffff880`0474a380 : vsdatant+0x8f724
    fffff880`0474a2e8 fffff980`1f0b6d38 : 00000000`00000002 fffff980`29584fb0 fffff880`0474a380 fffff880`0474a370 : 0x1
    fffff880`0474a2f0 00000000`00000002 : fffff980`29584fb0 fffff880`0474a380 fffff880`0474a370 00000000`00000000 : 0xfffff980`1f0b6d38
    fffff880`0474a2f8 fffff980`29584fb0 : fffff880`0474a380 fffff880`0474a370 00000000`00000000 fffff880`00000080 : 0x2
    fffff880`0474a300 fffff880`0474a380 : fffff880`0474a370 00000000`00000000 fffff880`00000080 fffff980`00000007 : 0xfffff980`29584fb0
    fffff880`0474a308 fffff880`0474a370 : 00000000`00000000 fffff880`00000080 fffff980`00000007 00000000`00000001 : 0xfffff880`0474a380
    fffff880`0474a310 00000000`00000000 : fffff880`00000080 fffff980`00000007 00000000`00000001 00000000`00000001 : 0xfffff880`0474a370

    STACK_COMMAND: kb
    FOLLOWUP_IP:
    vsdatant+8f724
    fffff880`04b30724 ?? ???
    SYMBOL_STACK_INDEX: 8
    SYMBOL_NAME: vsdatant+8f724
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: vsdatant
    IMAGE_NAME: vsdatant.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 4dc387a2
    FAILURE_BUCKET_ID: X64_0xc4_f6_VRFK_vsdatant+8f724
    BUCKET_ID: X64_0xc4_f6_VRFK_vsdatant+8f724
    Followup: MachineOwner
    ---------
    5: kd> lmvm vsdatant
    start end module name
    fffff880`04aa1000 fffff880`04b36000 vsdatant T (no symbols)
    Loaded symbol image file: vsdatant.sys
    Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
    Image name: vsdatant.sys
    Timestamp: Fri May 06 06:31:14 2011 (4DC387A2)
    CheckSum: 0007EB69
    ImageSize: 00095000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

    CPU: Core i7 920 OCd to 3.2 GHz
    MBoard: ASUS P6T Deluxe
    RAM: 6Gb
    OS: Windows 7 Home Premium

    ZoneAlarm Security Suite version: 10.0.246.000
    vsmon version: 10.0.246.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1060659328
    ZoneAlarm Browser Security: 1.5.311.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: PC freezes - might be related to ZA Suite10.0.246

    Hi!

    1. Download the latest ZA version <== Click here

    2. Remove you current version (in XP use add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with ccleaner.com
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run the ZA removal tool, reboot computer.

    6. Install the latest version without touching any default settings and try again.

    If the above fails please contact directly the ZA technical support Click Support link in my signature and Click on Live Chat on Top Right side of Support Page
    .
    Explain the issue and what you have already done to resolve it.

    Please update this thread as soon as you find a solution. It may help other users with the same problem.

    Thanks,
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    RobAllen Guest

    Default Re: PC freezes - might be related to ZA Suite10.0.246

    Hi,
    Thanks for the info given here. I have completely uninstalled ZA10 build 246 and installed build 250. I did this a week and a half ago and since then I've had no more problems. I'm definately putting the cause of this problem down to ZA 10 upgrade. This has also cured the problem with AV running after every reboot instead of weekly as would prefer.
    ~~snip~~
    Last edited by fax; October 13th, 2011 at 12:35 PM. Reason: offtopic

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,471

    Default Re: [SOLVED] PC freezes - ZA Suite10.0.246 --> updated to latest version

    Thank you for your Feedback..

    I will Close this Thread since your issue is Resolved..

    You may "PM" me if you need to re-open this thread..

    or start a new thread if you have a new issue with Zone Alarm..

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