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Thread: Scheduling Tasks - keeps resetting

  1. #1
    claughaun Guest

    Default Scheduling Tasks - keeps resetting

    I disable the Scheduled Scans - because they keep starting when I'm busy on the PC - but the keep rresetting themselves. Why can't they stay DISABLED? Or at lesat stay scheduled for the off-hours I set them.

  2. #2
    Join Date
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    Default Re: Scheduling Tasks - keeps resetting

    Could you please post the exact version of ZA used? Right click the ZA icon near the clock, about, copy to clipboard, paste it in here as reply.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    claughaun Guest

    Default Re: Scheduling Tasks - keeps resetting

    What good is SHOW MONITOR or SCAN NOW or UPDATE NOW or GAME MODE or HELP or ABOUT or EXIT ? Surely you men then click ABOUT..

    ZoneAlarm Extreme Security version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1061494976
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  4. #4
    Join Date
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    Default Re: Scheduling Tasks - keeps resetting

    yes, "about" as I said.

    Which settings exactly you were trying to change and where? ZA Tools --> scheduled task... and then?

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    claughaun Guest

    Default Re: Scheduling Tasks - keeps resetting

    And then I DISABLE the WEEKLY, MONTHLY, and YEARLY SCANS... but after a reboot of the PC the Scans are ENABLED...

  6. #6
    Join Date
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    Default Re: Scheduling Tasks - keeps resetting

    Ok, thank. MOst probably the ZA databases (where ZA settings are stored) are corrupted. Lets try a soft approach and then if fails a more radical one.

    1. Soft
    a) Go to ZA Tools --> schedule tasks --> make you customisation
    b) Close ZA in system tray
    c) Right click the ZA icon near the clock and choose "exit"
    d) wait a couple of minutes and then run ZA again and see if the settings are sticking
    e) Now try ro reboot the PC and see again if the settings are still there.
    If yes, problem solved. The settings for some reasons (pc related) don't get saved. If not... go to point 2

    2. Hard reset
    a) Go to ZA tool --> preferences --> Push on "Reset to default" (you will loose all your custom settings).
    b) reboot the PC
    c) Go to ZA Tools --> schedule tasks --> make your customisation
    d) Close ZA in system tray
    e) Right click the ZA icon near the clock and choose "exit"
    f) wait a couple of minutes and then run ZA again and see if the settings are sticking
    h) Now try ro reboot the PC and see again if the settings are still there.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    claughaun Guest

    Default Re: Scheduling Tasks - keeps resetting

    I DISABLED the scheduled tasks and stopped and restarted ZA... the scheduled tasks were ENABLED.

    I reset the defaults and rebooted the PC. I DISABLED the scheduled tasks... I stopped and restarted ZA... The scheduled tasks were ENABLED...

    ~~snip~~
    Last edited by GeorgeV; October 9th, 2011 at 11:21 AM. Reason: removed off topic comments

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
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    Default Re: Scheduling Tasks - keeps resetting

    Ok! Then time to report to ZA technical support about it. Explain all what you have done so far to try to fix it. Official ZA support may need to go trough standard troubleshooting and if failing they will log and escalate to development. They may also (or may not) suggest to try an internal builds.

    The link to support is in my signature (look for the live chat link).

    Let us know when you resolve the issue. I am sure other users with similar problems may also like to know how you resolved it.

    Thanks,
    Fax
    Last edited by fax; October 9th, 2011 at 12:01 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    claughaun Guest

    Angry Re: Scheduling Tasks - keeps resetting

    I've already spent more time on this than I care to. I don't do Beta-testing... It'll be back to Brand-X for me in December...
    Last edited by GeorgeV; October 18th, 2011 at 10:55 AM. Reason: Competing Software name Removed

  10. #10
    Join Date
    Nov 2004
    Location
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    Posts
    17,291

    Default Re: Scheduling Tasks - keeps resetting

    Sorry to hear you have not sorted it out. As a workaround you could simply go to the scheduled task and change the "initial task start time". This should keep your ZA calm up to the date you set.

    Ensure ZA technical support is aware of this problem. They do not monitor this board.

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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