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Thread: Vista 32 Bit won't update

  1. #1
    dampierman Guest

    Default Vista 32 Bit won't update

    I'm running Vista 32 bit and ZA Extreme. Have been using ZA for many years now and am very familiar with it. Have a current 3 PC license and my laptop is the "parent" machine.
    The other 2 machines are running ZA perfectly but for some reason unknown, my machine's ZA will not carry out updates.
    I even became so annoyed at this that I purchased ANOTHER 3 PC programme on 8th Oct, only to find it defaults to the license key of the programme which won't update and I simply cannot change it to the license key of the newly purchased product.
    Can anyone out there in Guruland help me with both problems?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Smile Re: Vista 32 Bit won't update

    Hi;

    Several users with the rare AV/AS Update Error using Za 10.0.250.000 version and have posted that they Contacted ZA Tech Support "LIVE CHAT" and were given a download link to an Internal private version 10.1.035.000 that fixed the problem for them..

    [SOLVED] Anti-virus/Anti-spyware update: Error ==> Install latest ZA internal build

    If you have a valid ZA license
    Please click on the Support link in my Signature then click on the LIVE CHAT Link at the top Left side of the SUPPORT page and troubleshoot the issue with Technical Support.

    Please post back here if you find a solution. It may help other users...
    Last edited by GeorgeV; November 24th, 2011 at 03:55 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dampierman Guest

    Default Re: Vista 32 Bit won't update

    Thank you George V.
    My problem with existing program appears to have solved itself and am not sure why but.......
    I didn't set up live chat. Went to ZA diagnostics and downloaded all available data to ZA. Amazingly, next time I fired up, ZA functioned as it should. Perhaps the server recognized the problem from my dump and transmitted info to effect a fix.
    Otherwise, I can't figure why this suddenly occurred.
    Is this the way ZA diagnostics is meant to operate?

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Default Re: Vista 32 Bit won't update

    Hi;

    Thank you for reporting back here..

    Is this the way ZA diagnostics is meant to operate?
    Sorry, we are all users here in this Forum..

    Only the ZA Developers or possibly Tech Support Live Chat can tell you how ZA Diagnostic is designed..

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