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Thread: Scan stuck at smss.exe

  1. #1
    Hocico Guest

    Cool Scan stuck at smss.exe

    Hello,

    Whenever I run a virus scan, whether this is a quick or normal scan, it gets stuck at smss.exe and just sits there while the clock is ticking.

    Anybody else encounter this problem?

    My stats:

    ZoneAlarm Security Suite version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1061821184
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Scan stuck at smss.exe

    Hi!

    please try to boot in SAFE MODE with NETWORKING, open ZA manually (firewall will not be functional but the antivirus scanning yes) and then start the scan. See now if it still hangs on that file. I would recommend to wait some minutes before concluding that ZA is hanging. The scanning of some file can take a long time.

    Hanging may be related to corruption of file, hard disk issues, malware infections or simply the file is busy and cannot be scanned. The latter can be solved by running the scan but in SAFE MODE with networking as suggested above.

    Thanks,
    Fax

    Click here for ZA Support
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