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Thread: update error fix today ?

  1. #1
    hoodoo Guest

    Default update error fix today ?

    It looks as if zonealarm pushed an update this morning.
    I had the update error (one one xp machine) but this morning my client downloaded an update, I was asked to reboot and now av updates work again. Am I the only one who got this update ?

  2. #2
    regdor Guest

    Default Re: update error fix today ?

    After several weeks of problems on a desktop and Netbook i too am getting updates.
    My version is still ...250.
    At least we are now up to date!

  3. #3
    Qwerty0 Guest

    Default Re: update error fix today ?

    Yeah I'm still getting the same error (even after a restart). My versions: ZoneAlarm Security Suite version: 10.0.246.000 vsmon version: 10.0.246.000 Driver version: 10.0.217.000 Anti-virus engine version: 8.1.8.79 Anti-virus signature DAT file version: 1061569696 ZoneAlarm Browser Security: 1.5.311.0

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: update error fix today ?

    Please be sure to report to ZA technical support (link in my signature, look for live chat link) since they do NOT monitor this board. Its free for registered users. You should however first update to the latest official build what you are using is old.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,641

    Default Re: update error fix today ?

    Just restarting your PC does not fix the issue.

    You need to receive the update first, then after the update installs it will specifically tell you to apply the update you must reboot.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    ellaye Guest

    Default Re: update error fix today ?

    I am also having problems with this update error and it is telling me my computer is unsafe. I have tried re-trying the update, rebooting etc and nothing is working. I am at a loss as to what to do to fix it.

    I have the Zone Alarm security suite and all my details are the same as previous poster QuertyO except for the Anti Virus signature DAT file version which is 1061909888.

    Any information gratefully received; I do not know if I should even be using my computer.

    Thanks.

  7. #7
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Smile Re: update error fix today ?

    Quote Originally Posted by ellaye View Post
    I have the Zone Alarm security suite and all my details are the same as previous poster QuertyO except for the Anti Virus signature DAT file version which is 1061909888.

    Any information gratefully received; I do not know if I should even be using my computer.

    Thanks.
    Hi;

    If you have the same version of ZASS 10.0.246.000 as User QuertyO, then you have an old outdated version,
    ZA Security Suite 10.0.250.000 has been available since July 27,2011..

    Sticky: ZoneAlarm 10.0.250 released - July 27, 2011 <== click here

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Security Suite 10.0.250.

    The instruction for a clean install are below,

    1. Download the latest ZA version <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry withthe Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run the ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings.
    Last edited by GeorgeV; October 20th, 2011 at 04:01 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    ellaye Guest

    Smile Re: update error fix today ?

    Thank you George, I have followed your instructions and all is working correctly now

  9. #9
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Smile Re: update error fix today ?

    Your Welcome...

    Thank you for your feedback..

  10. #10
    ellaye Guest

    Unhappy Re: update error fix today ?

    Hi,

    I can't believe that only 7 days after I downloaded the new version of ZASS, exactly the same thing has now happened as before and it is now stating that there is an error with the anti-virus update!!!

    What I especially don't understand is that on another PC in the same house, covered by the same licence, there is no problem and that still has the old version on it!!

    Having read your sticky about a new version released 2 days ago, does this now mean I have to go through the whole rigmarole that I followed before or can I just install the new version, as it seems to imply on the sticky? It has just done a quick scan and has only been switched on for 20 minutes since the update was overdue.

    Please help!

    Ellaye.

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