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Thread: PDF blocked by ZA Extreme Security

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  1. #1
    hanging Guest

    Smile PDF blocked by ZA Extreme Security

    editing and removing sensitive information
    Last edited by hanging; October 14th, 2011 at 04:02 PM. Reason: sensitive information being deleted

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: PDF blocked by ZA Extreme Security

    Hi!

    you have posted your license key to a public forum with hundreds of readers. Your license key may be compromised. I would suggest you contact support and report about it. For the other problem you need to contact support about it. You use an internal build and you will need to go back to whom have provided you this in order to get support.

    Most probably the issue is related to the ZA web security and a corrupted plugin. Just review the forum section on forcefield to reset your browser or reinstalling the plug ins with the ZA virtualization turned OFF. Also update adobe to the latest version.

    Thanks,
    Fax
    Last edited by fax; October 14th, 2011 at 03:14 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    hanging Guest

    Unhappy Re: PDF blocked by ZA Extreme Security

    Thank you for calling this to my attention, Fax. I have deleted the information however I am still waiting for assistance from on-line chat help. I don't think I can take much more of the updates that are unstable, and pose unresolvable problems.

    thank you for your most valued assistance.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: PDF blocked by ZA Extreme Security

    Quote Originally Posted by hanging View Post
    Thank you for calling this to my attention, Fax. I have deleted the information however I am still waiting for assistance from on-line chat help. I don't think I can take much more of the updates that are unstable, and pose unresolvable problems.

    thank you for your most valued assistance.

    This Sticky post by the Forum Moderator may be helpful..

    Sticky: "Can't get to Zone Alarm Tech Support Chat"
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    hanging Guest

    Default Re: PDF blocked by ZA Extreme Security

    Thank you GeorgeV for the reference you provided. I did reach the "Tech Chat" however it appears that they are being inundated with requests for assistance which accounts for the lengthy waiting time. The advice I received did not resolve the problem concerning the blocked PDF. My Adobe's are all the latest version and when the ZAES is turned off I can bring up the PDF's. Everything on the computer is the latest version, as I use Secunia PSI, and also receive its newsletters. I also use FF as my browser and it too is up-to-date with the latest version.

    Do not know how I will proceed from this point on, however as always I do appreciate the responses from you and Fax. Thank you once again for the response.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: PDF blocked by ZA Extreme Security

    Official release of ZA Extreme does not support any version of FF above version 5. This is probobably you are experience problems in FF.
    You will need to wait to wait for the next ZA release that will support FF7.

    Meanwhile you should use IE for viewing your PDFs. It should work fine.

    Also remember to review the README here:
    README FIRST: ForceField Toolbar - Common Resolutions to Problems
    (it refers to the standalone forcefield version but aplpies equally to current ZA Extreme web security)

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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