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Thread: Anti-Virus not properly set

  1. #1
    justacafe Guest

    Default Anti-Virus not properly set

    I'm using 10.1.056.000, and the anti-virus & anti-spyware function keeps shutting "OFF". I have to manually click on "ON", but it goes back to "OFF" within 10 seconds. I'm downloading 10.1.065.000 as I write this to see if this problem has been fixed. Otherwise, does anyone know what's going on?

  2. #2
    Join Date
    Nov 2004
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    Default Re: Anti-Virus not properly set

    Hi!

    this is normally due to a bad install and/or due to left overs at the time of install. Build 056 had no issues of AV/AS not properly set.

    I would reccomend you remove your current version very carefully, first via the OS, then by running the ZA removal tool (clean.exe), then via manually check that NO checkpoint or zonealarm or zonelabs folder are left on the system.

    I would also ensure you have NO other security tools installed, clean the system and registry with ccleaner and only after all of this install the latest version.

    Hope this helps.

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