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Thread: after update za tray icon says "protection expired"

  1. #1
    Join Date
    Nov 2011
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    2

    Default after update za tray icon says "protection expired"

    Recently tried to update ZA Free to latest version when I got a popup that said current version no longer supported. Went to download.com and install latest za free (ZoneAlarm Free Firewall version: 10.1.056.000). It also installed this at the same time. (ZoneAlarm Browser Security: 1.5.341.0) Now when za starts my tray icon is a blue box with a red x on it. When I hover over it a balloon says “your Protection has expired”.
    When I click on the sys tray icon I get a window with 3 boxes and a message that says your licence has expired and a "renew now" button but that that ask me to renew things that I don’t have and never did have.
    Any help would be greatly appreciated
    System info, win 7 ultimate, 8 gb ram, amd processor avast av spybot s&D

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,285

    Default Re: after update za tray icon says "protection expired"

    Have you tried to run the ZA removal tool before installing the new version?
    Also remember to shutdown all antivirus software before...

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: after update za tray icon says "protection expired"

    Quote Originally Posted by BRC View Post
    Recently tried to update ZA Free to latest version when I got a popup that said current version no longer supported. Went to download.com and install latest za free (ZoneAlarm Free Firewall version: 10.1.056.000).
    Hello;

    The version you installed is not Compatible with Windows 8..

    1. Download the latest version directly From the ZoneAlarm Site: Ver. 11.0.000.020

    http://www.zonealarm.com/security/en...download-b.htm <== click here
    Last edited by GeorgeV; December 10th, 2012 at 03:41 AM.

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