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Thread: Anti-virus/Anti-spyware update failed

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    bacchus Guest

    Unhappy Anti-virus/Anti-spyware update failed

    Here's my information:

    ZoneAlarm Security Suite version: 10.1.056.000
    vsmon version: 10.1.056.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1063162016
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.341.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.341.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    Prior to this recent update, I recieved alerts saying "You are not protected!" and that there was an update to fix it. However, when I wanted to upgrade, I got an error saying " update failed". I had to manually go to the site and download the update and install it.

    Now, I'm getting notices that there is an anti-virus/Anti-spyware update. when I click on "Fix it", I get "anti-virus/Anti-spyware update failed."

    I'm beginning to beleive this feature doesn't work at all. What's up? Am I going to have to manually find, download and install all further updates for the rest of my subscription (157 days)? Is there no "fix" for this? Would I be better off uninstalling this version, demanding my money back and using the FREE version of ZA or another brand?

    I'm frustrated.
    Last edited by fax; November 21st, 2011 at 10:49 AM. Reason: key/offtopic/title

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