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Thread: Virus definition updates

  1. #1
    bbreard Guest

    Default Virus definition updates

    I'm still running Zone Alarm Security Suite ver. 9.3.037 on Windows XP. The newer upgrade will not install on my computer (I've done all the various procedures), so I keep answering "later" to the nag screens. The problem is that newer virus definitions will not download, and now I'm getting nagged by Windows Security Alerts. Am I just up the creek?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Smile Re: Virus definition updates

    Hi,

    Please read this Forum Link..

    Sticky: "Is there an end-of-support date for Zone Alarm 9.3.037"

    Before contacting Tech support uninstall the version you have and install the latest version 10.1.079.000

    Support won't even begin to help if your not running the latest version.


    Forum Moderator
    Last edited by GeorgeV; January 30th, 2012 at 01:14 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Virus definition updates

    Quote Originally Posted by bbreard View Post
    I'm still running Zone Alarm Security Suite ver. 9.3.037 on Windows XP. The newer upgrade will not install on my computer

    The problem is that newer virus definitions will not download, and now I'm getting nagged by Windows Security Alerts. Am I just up the creek?

    Try this fail safe proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 10.1.079.000


    The instruction for a clean install are below,

    1. Download the latest version http://www.zonealarm.com/security/en...download-b.htm
    <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.
    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Last edited by GeorgeV; August 31st, 2012 at 05:02 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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