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Thread: Unable to install?

  1. #1
    lucidoobe Guest

    Default Unable to install?

    There is an upgrade to ZA Free Firewall which keep on wanting to install but fails.
    I am attaching a screen shot with the error code in hopes I can resolve this issue.
    Thanking you.

  2. #2
    Join Date
    Nov 2004
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    17,287

    Default Re: Unable to install?

    Just assuming you are running XP as OS.

    1. Remove your current ZA from XP add/remove programs.
    2. Reboot the PC
    3. Double check that under add/remove there are no other elements related to ZA (e.g. ZA toolbar).
    4. Run the ZA removal tool (clean.exe). You can download it from here:
    http://download.zonealarm.com/bin/fr...load/clean.exe
    5. Reboot the system
    6. Turn ON the XP windows firewall (ZA will take care to turn it off at install)
    7. Download the latest ZA free version you find here:
    http://download.zonealarm.com/bin/fr...seHistory.html

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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