I am having a similar problem with ZA Internet Security Suite...I stopped functioning on Saturday 12.4.2011 The icon disappeared from the system tray and i could not open the program...ZA tech support had me uninstall the program entirely with ZA clean and then gave me a link to install the current version ...it does not work I went through about 5 agents all asking me to do the same thing over and over reconfiguring my computer etc...The only way I can get any protection is to download from my original order which was for 9x. The program will not update with out crashing.
I called connectech which att's premium support..they gave up I finally called ZA's premium support paid $39.95 to get the same result I did. He could not install v10 and could not upgrade v9 to v10. support asked me to do a diagnostic and upload it to them which I did but they did not think dev would do anything because this is an old program (1 whole year ) and support is limited. the last agent kept trying to get me to let him help me install v10....I told him it would not work doing the same thing over and over again....he would not put me in touch with customer service or a supervisor...I have used ZA for 10 years am seriously considering changing to another program which has been highly recommended. Any thoughts. I really don't know what else to do.