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Thread: ZAES Scan freezes at 33%

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    arbyem Guest

    Default ZAES Scan freezes at 33%

    On performing a scan in my Zone Alarm Extreme Security product (version 10.0.241.000), the scan "froze" at 33%, with the file count stopped. Cancelling and restarting the scan resulted in the progress still showing 33%, while the files scanned counter re-started at 0. Pausing the scan and resuming it produced the same result. Even after rebooting the system (HP dv9820us laptop, Win 7 x64 SP1, 4 GB RAM), the result of the scan was the same, with the file count frozen at zero.
    What is happening, and what must be done to resolve this obvious failure?
    Appreciatively, Arbyem
    Last edited by arbyem; December 7th, 2011 at 12:56 PM. Reason: Add more relevnt information

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