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Thread: Problem installing ZA Internet Security Suite...

  1. #1
    valli22 Guest

    Default Problem installing ZA Internet Security Suite...

    I am having a similar problem with ZA Internet Security Suite...I stopped functioning on Saturday 12.4.2011 The icon disappeared from the system tray and i could not open the program...ZA tech support had me uninstall the program entirely with ZA clean and then gave me a link to install the current version ...it does not work I went through about 5 agents all asking me to do the same thing over and over reconfiguring my computer etc...The only way I can get any protection is to download from my original order which was for 9x. The program will not update with out crashing.

    I called connectech which att's premium support..they gave up I finally called ZA's premium support paid $39.95 to get the same result I did. He could not install v10 and could not upgrade v9 to v10. support asked me to do a diagnostic and upload it to them which I did but they did not think dev would do anything because this is an old program (1 whole year ) and support is limited. the last agent kept trying to get me to let him help me install v10....I told him it would not work doing the same thing over and over again....he would not put me in touch with customer service or a supervisor...I have used ZA for 10 years am seriously considering changing to another program which has been highly recommended. Any thoughts. I really don't know what else to do.
    Last edited by GeorgeV; December 6th, 2011 at 12:42 PM. Reason: Moved Hi-Jacked Post into it's own Thread

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Problem installing ZA Internet Security Suite...

    Hi;

    sorry, we are all users here, Checkpoint Staff does not monitor this User supported Forum..
    If you have Contacted the Official Tech support and submitted your diagnostic files, The More information you provide them the more likely they will be able to understand the issue and try to help.

    Sorry, Product Support for ZA 9.3.037.000 ended when ZA 10.1.065.000 was released..

    ZAAV/ZASS/ZA Extreme Security AV/AS Definition updates will continue for ZA 9.3, but no further Bug Reports or Fixes for ZA 9.3



    To contact Customer Support,
    Please click on the Support link in my Signature then click on the LIVE CHAT Link at the top Left side of the SUPPORT page and then select Non-Technical help and ask for a Refund if applicable..

    I Will close this thread, Do not hesitate to PM me in case you need to add any further information on the subject and I will reopen it. Otherwise feel free to open a new thread for any other ZA product related issues you may have.
    Last edited by GeorgeV; December 13th, 2011 at 04:17 AM. Reason: updated
    GeorgeV
    ZoneAlarm Extreme Security


    Click here for ZA Support
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