Trying to access my "Account" at: https://www.zonealarm.com/security/en-us/login.htm
entered my email address and password.
Select "LOG IN"
Receive the following:
Your web session may have expired.
To continue with your purchase, please click on the start purchase button below, or begin from the original promotion page or email message where you started.
If you need customer support click here.
Anyone else see this, it does not always occur. I am using the correct email address and the correct password.