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Thread: Misleading Zone Alarm - Auto Renewal

  1. #1

    Exclamation Misleading Zone Alarm - Auto Renewal

    I'd much prefer to renew my ZoneAlarm using Paypal. Unfortunately, the only option that I see with Paypal includes a mandatory Auto Renewal. I think this is very sneaky and deceptive - I expected better from ZoneAlarm.

    I'm not sure what to do, I guess I'll not complete the Paypal and reconsider. Seems like there may be a way to cancel the auto renew from the Paypal side, but I'm not sure.

    Long-time ZoneAlarm customer expected better.

    Similar thread here:
    http://forums.zonealarm.com/showthread.php?t=73082

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Misleading Zone Alarm - Auto Renewal

    Hi;

    sorry we are all users here in this User Supported Forum,
    Checkpoint Customer and Technical Support does not Read or Monitor this Forum.

    Please click on the Support link in my Signature
    then click on the 24 hour LIVE CHAT Link at the top Left side of the SUPPORT page,
    To Contact Customer Support to Address your Renewal issue,

    Please Select the "Non-Technical help" department option..

    NOTICE: Most Software providers turn on the Auto-Renewal feature by default,

    if you access your "MY ACCOUNT", on the Support page,
    you can turn OFF the " Auto Renewal" in your Account..
    Last edited by GeorgeV; December 19th, 2011 at 06:45 AM. Reason: update
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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