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Thread: [SOLVED] ZASS 10: not accept the first keystroke + Corrupted Downloads

  1. #1
    doodles Guest

    Default [SOLVED] ZASS 10: not accept the first keystroke + Corrupted Downloads

    I have had a problem for months on my laptop...Malwarebytes Anti-malware would suddenly crash, because it had automatically downloaded a corrupted definition file. I assumed it was a Malwarebytes issue. Then I started noticing programs and drivers I had downloaded from other websites wouldn't execute, so Malwarebytes was not the problem. My desktop ran Malwarebytes with no problems, but I was still on ZA 9. Once I updated my desktop to ZA 10, the problem started there as well. The way to fix it is to close ZAISS, donload the update, then re-start ZAISS.

    There is only one possible conclusion...Once ZA is running, it is fine for a period of time...then it starts corrupting downloads. I tried it with Browser security off and it still happened. This is a problem with the core program and it happened on two different machines.


    ZoneAlarm Security Suite version: 10.1.065.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1066733632
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.350.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  2. #2
    doodles Guest

    Default ZASS 10: not accept the first keystroke + Corrupted Downloads

    With Browser Security on in ZAISS 10.1, Windows 7 64 bit, IE9, when I start entering text in a text bow, like for a username, it does not accept the first keystroke. When I turn of browser Security, the issue goes away. This happens on two different machines.

    ZoneAlarm Security Suite version: 10.1.065.000
    vsmon version: 10.1.065.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1066733632
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.350.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Annoying problem with browser Security

    Sorry all users here, you will need to contact the ZA staff at their ZA technical support at the link in my signature and report about the issue. Look for the ZA live chat icon in the main support site.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    doodles Guest

    Default Re: Annoying problem with browser Security

    I won't bother to do that...I am very busy...I post here to see if any other user had the same problem and fixed it...or maybe someone has had the same issue and they did not know what was causing it.
    Last edited by GeorgeV; December 21st, 2011 at 05:55 AM. Reason: Sorry that you refuse Help from Tech Support

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Annoying problem with browser Security

    Unfortunately you are unlikely getting a resolution here. If it is a ZA problem it is essential to report it to ZA directly. No report, no fix any time soon. Also more reports by users to support on the same issue more likely the issue will be escalated faster to development team.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    doodles Guest

    Default Re: Annoying problem with browser Security

    I know I am unlikely to get a solution...that's why I just bought a top-rated security suite.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Annoying problem with browser Security

    I am really happy to hear you resolved your issue. I am closing this thread since the issues do not apply anymore.

    Thanks,
    Fax
    Last edited by fax; December 21st, 2011 at 07:07 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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